Process Excellence Manager Immigration Delivery

Vialto UK & Ireland

Lead global immigration process improvement at Vialto in a hybrid role, applying Lean Six Sigma and operational data analysis. Improve delivery quality and consistency.The Process & Delivery Excellence Senior Associate/Manager executes implementation, standardization, monitoring, and continuous improvement across global immigration delivery. You will analyze workflows, apply DMAIC and root-cause analysis, document processes, and measure outcomes. The work supports service quality, SLA performance, process adoption, compliance, and operational consistency.Key Responsibilities:
Analyze workflows for inefficiencies, bottlenecks, rework, and variationApply Lean Six Sigma and DMAIC methodologiesExecute approved changes and measure realized benefitsMonitor performance against service expectations and SLA targetsCreate process maps, SOPs, playbooks, and workflowsRequirements:
Lean Six Sigma Black Belt certificationExperience leading complex improvement initiatives independentlyStrong workflow design and process documentation knowledgeOperational data analysis and practical improvement skillsExperience across global, matrixed stakeholder groupsBring Lean Six Sigma, process documentation, and performance measurement expertise to strengthen Vialto’s global immigration delivery model.
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