Customer Service - Sr. Inside Sales

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What we offer
Birthday off
Health, dental, and employee assistance program benefits
Annual profit-sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth
Located at
983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role mattersThe
Senior Inside Sales
Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.
What to expect in the roleCustomer Relations:
Provides exceptional customer service by responding to inquiries, processing requests, and supporting customers and sales teams. Assists with front-counter sales, builds customer relationships, provides product recommendations, and maintains current product knowledge
Quotations:
Prepares accurate and timely quotations, pricing, and product proposals. Maintains customer pricing and ensures pricing aligns with margin objectives and customer requirements.
Project Management:
Supports ongoing projects, contracts, and quotations through coordination, follow-up, and issue resolution. Escalates complex pricing, order, or project-related matters as required.
Order Entry and Management:
Processes and manages customer orders received through various channels, ensuring accuracy and timely updates. Maintains customer records and contact information.
Stock Monitoring:
Monitors inventory availability, investigates stock discrepancies, and communicates potential impacts to customers and internal stakeholders. Recommends new inventory items based on customer demand.
Shipping:
Coordinates shipments using approved carriers, arranges cost-effective transportation, tracks deliveries, and ensures shipping requirements are met.
Return Material Authorization:
Manages the return process by coordinating with customers and suppliers, processing return authorizations, resolving return-related issues, and ensuring appropriate charges are applied.
Sales Monitoring:
Monitors sales activity, open orders, and pricing opportunities. Collaborates with sales teams to support revenue growth, improve margins, and maintain customer satisfaction.
Quality Control:
Identifies and documents quality concerns, supports corrective actions, assists in resolving operational issues, and contributes to continuous improvement initiatives.
10+ years of sales and customer service experience
7+ years of electrical/lighting industry experience in a similar role
Electrical/lighting product knowledge is a must
Intermediate computer skills (MS Office) with the ability to learn new software programs
Wide range of expertise in the products and services provided by E.B. Horsman & Son
Basic mathematical skills
Our Core Values: Celebrating the Past, Empowering the FutureTeamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
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