Customer Service Manager
$70.1k - $87.6k per yearFull-time
NAPA Auto Parts
Be part of a community of authentic, proud and trusted people.
Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.
Send us your resume and join a people-centric company with a reputation of excellence.
Job Description
The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.
Salary Range: $70,100 – $87,600 annually, commensurate with experience and
qualifications
.We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.
In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.
Your responsibilities include:
- Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
- Provide first-level technical support to customer service agents and assist with calls during peak periods.
- Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
- Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
- Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
- Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.
Qualifications
To join our team, you need, among other things:
- Minimum of five years of customer service or call centre experience.
- Previous team leadership or supervisory experience.
- Strong commitment to exceptional customer service.
- Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
- Strong stress-management, time-management, communication, and analytical skills.
- Recognized as a positive, collaborative, and engaged leader.
- Knowledge of the automotive industry is considered an asset.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Manager in Cambridge, ON vacancy
- ...At David's Bridal, we empower our customers and our employees to stay true to their... ...taking care of them with one of the highest customer service scores in retail! The Customer Service Representative... .... The CSR reports to the Store Manager, in partnership with the Operations...SuggestedHourly payLong term contractPart timeInternshipWeekend workWeekday work
$70k - $80k per year
Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training — no experience required. This is a Monday to Friday position with no cold calling and all appointments pre-booked. You’ll meet homeowners, and recommend...SuggestedPermanent employmentFull timeImmediate startMonday to friday- ...making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential... ...experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail...SuggestedFull timeWork at officeLocal areaAfternoon shift
$45k per year
...offering Full Truck Load (FTL) services across North America,... ...directly to the success of our customers, our operations, and the Fastfrate... .... Role Summary: The Customer Service Representative is the... ...Representatives, Traffic and Management Book pickup and delivery appointments...SuggestedLong term contractPermanent employmentInternshipWork at officeMonday to fridayShift workChallenger
Cambridge, ON9 days ago$46k - $52k per year
...CUSTOMER SERVICE/OFFICE SPECIALIST ROLE OVERVIEW This position will provide customer service, general finance and other administrative... ...audits and reporting. This role works closely with the Accounting Manager and internal teams to ensure information is accurate, timely,...SuggestedTemporary workWork at officeMonday to friday$30 - $38 per hour
...Customer Service & Administrative Office Assistant Pay: $30.00 to $38.00 per hour Schedule: Part Time or Full Time Location: Remote... ...approach to recurring tasks • Ability to work independently and manage time effectively • Comfort reviewing customer, participant,...Remote jobHourly payFull timePart timeWork at office- ...solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and... ...measuring instruments and test equipment. Confer with management, other ATS resources and customers to determine training...TraineeshipCasual workLocal areaImmediate start
$18 - $20 per hour
Customer Appointment Setter (Full-Time) Cambridge, Ontario We are a growing company based... ...to start or grow their career in customer service, administration, or sales support. No... ...installation specialists * Confirm, update, and manage appointment schedules * Maintain...Hourly payWeekly payFull timeMonday to friday- ...remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining...Part timeCasual workRemote workWork from homeFlexible hours
$32.69 - $44.95 per hour
...we do matters - both to our customers and to their customers. With... ...world, we design, build and service mission-critical automated assembly... ...procedures, troubleshooting, managing spare parts, collaborating... ...Functions: Perform project management tasks for customer...Hourly payLong term contractContract workTemporary workInternshipWork at officeLocal areaImmediate startShift work- ...Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We...Full timePart timeHome officeFlexible hoursShift workNight shiftAfternoon shiftEarly shift
- ...Job Description As a Food Service Worker, you’ll assist with food prep... ...portioning meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great... ...notice. Qualifications Great customer service and interpersonal skills...Immediate start
$75k - $85k per year
...great company and are willing to help our customers with their needs and help the... ...position will involve going to pre-arranged customer appointments and conducting an inspection... ...have an amazing mentorship program and management team to help provide training for rapid...Full timeWork at officeImmediate startMonday to friday- ...business account development in our Facility Services Division. Responsibilities include... ...Outlook), intranet/internet and Contact Management System Benefits Cintas provides extended... ...and services that help keep their customers' facilities and employees clean, safe, and...Full timeWork at officeLocal areaShift workDay shift
$116k - $162k per year
...manufacturing, commissioning and service of nuclear power generation... .... (BWXT Medical) provides its customers, who conduct life-saving medical... ...Overview: As our Project Manager, you will lead complex component... ...execution while meeting customer and business objectives....For subcontractorInternshipLocal areaImmediate startFlexible hours$37.5 per hour
...maintenance and repairs Perform scheduled maintenance service Test and adjust units to specifications Advise customers on work performed and future repair requirements... ...Coach and instruct apprentices Provide customer service Additional information Work...Permanent employmentFull timeApprenticeshipRemote workRelocation- ATS Company: Life Sciences Systems
$50 - $68.75 per hour
...solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and... ...the customer’s needs. Responsibilities include: Manage the administration and delegation of work for team members...Hourly payApprenticeshipInternshipLocal areaImmediate startRemote work$70k - $120k per year
...seeking to do better for our customers, for our partners, and for our... ...solutions to their facility services needs by offering industry-leading... ...decisively. • Will be customer-focused; continuously meets... .../internet and Contact Management System (CMS) Preferred: •...Full timeLocal areaShift workDay shift$19 - $22 per hour
...Responsibility: Job Overview We are seeking a dedicated and proactive Manager Cashier to join our team. The ideal candidate will play a... ...managing the cashiering operations while ensuring exceptional customer service. As a Manager Cashier, you will oversee the cash handling...Hourly payFull timeMonday to fridayFlexible hoursShift workAfternoon shift- ...Hours - 730am-1pm As a Food Service Worker, you’ll assist with food prep... ...meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great... ...notice. Qualifications Great customer service and interpersonal skills...Immediate start
- ...years, Dixon Electric has been servicing the electrical industry with... ...in our ability to provide customized solutions to exact specifications... ...values to deliver the best service to our customers and suppliers... ...are represented by 6 locally managed electrical and industrial...Local areaFlexible hours
$37.5 per hour
...reviews Organize and maintain inventory Ensure health and safety regulations are followed Address customers' complaints or concerns Provide customer service Plan, organize, direct, control and evaluate daily operations Supervision ~11-15 people...Permanent employmentNight shiftWeekend workDay shiftAfternoon shiftEarly shiftTim hortons
Cambridge, ON8 days ago$112k - $154k per year
...solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and... ...automation. Job Description MAJOR DUTIES: The Manager Financial Reporting & Compliance is responsible for all financial...Local areaImmediate start$37.5 per hour
...reviews Organize and maintain inventory Ensure health and safety regulations are followed Address customers' complaints or concerns Provide customer service Plan, organize, direct, control and evaluate daily operations Supervision ~11-15 people...Permanent employmentFull timeRemote work$124k - $170.5k per year
...contribute to business growth by supporting proposals, enhancing customer satisfaction, and strengthening ATS’s reputation as a trusted... ...Responsibilities Project Team Leadership & Delivery Lead and manage the Controls Engineering team, aligning resources to project...Flexible hours$61k per year
...Description Cintas is offering an exciting Management Trainee program designed to kickstart... ...Warehouse Management, Office Management, Service Management and ultimately prepare you for... ...products and services while building customer relationships. Provide exceptional customer...RemplacementFull timeTraineeshipInternshipWork at officeLocal areaRelocationShift workDay shift$36.5 per hour
...reviews Organize and maintain inventory Ensure health and safety regulations are followed Address customers' complaints or concerns Provide customer service Direct and control daily operations Supervision ~11-15 people Experience and specialization...Permanent employmentFull timeRemote work$45k - $90k per year
...Requisition Number : 229568 Job Description Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is...RemplacementFull timeLocal areaShift workWeekend workDay shift- ...everyday, building relationships with our customers and with each other, and finding a... ...’ll work alongside the Department Manager to help deliver standout service and operational excellence that... ...warm, confident, and engaging customer service that reflects Farm Boy’s commitment...Full timeWork at officeLocal areaWork from homeHome officeAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!
Related searches
- senior customer service manager Cambridge, ON
- customer service manager Cambridge, ON
- customer service manager - retail Cambridge, ON
- remote customer service manager Cambridge, ON
- customer Cambridge, ON
- full time customer service Cambridge, ON
- remote customer service Cambridge, ON
- work from home customer service Cambridge, ON
- service clientèle Cambridge, ON
- immediate hire customer service Cambridge, ON