National Customer Experience Director

Shape national customer experience strategy with omnichannel leadership, CRM expertise, and data-driven decision-making at Belron Canada in a hybrid role.As National Manager, Customer Experience, you will define the vision and lead initiatives across the customer journey. You will champion customer insights, influence senior stakeholders, and guide strategies supporting conversion, loyalty, and retention. The role spans digital experience, retail touchpoints, and technology investments.Key Responsibilities:
Define and lead the comprehensive national Customer Experience strategyLead omnichannel initiatives across the entire customer journeyGuide roadmaps for Qualtrics, Salesforce, and PATChampion customer insights with senior leadershipMonitor KPIs including conversion, NPS, and satisfactionRequirements:
University degree in Business Administration or related field8+ years of senior-level Customer Experience leadership experienceExperience with marketing automation tools and CRM platformsExperience scaling customer success teams, systems, and processesStrong analytical, communication, and cross-functional leadership skillsLead omnichannel transformation, customer insights, CRM strategy, and performance improvement as Belron Canada’s national Customer Experience leader.
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