Sr Manager Project / Program

OverviewIDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more
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ResponsibilitiesThe Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned customers and is accountable for delivery, governance, financial performance, risk management, stakeholder alignment, and long-term account success. The successful candidate combines senior project and program management expertise with strong leadership presence, customer-facing capability, business acumen, and knowledge of biometric and cloud-based technology solutions.
Key Responsibilities
Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance, and solution sustainment.
Serve as the primary customer contact, establish strong executive and operational relationships, and maintain a regular governance and project review cadence to monitor account health, priorities, risks, issues, and customer satisfaction.
Create and manage clear, milestone-based project and program plans, including scope, schedules, resources, budgets, dependencies, installation requirements, deliverables, acceptance criteria, and status reporting.
Coordinate cross-functional teams in a matrixed organization, including Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales, to meet contractual commitments, service levels, and business objectives.
Take ownership of delivery challenges, make timely decisions, lead issue resolution, and eliminate material risks or decisions when appropriate.
Communicate accurate, concise, and timely information to customers, executives, project teams, partners, and other key stakeholders.
Manage project and program financials, including project budgets, Cost to complete (CTC) targets, gross margins, change requests, and performance against approved baselines.
Support the customer contract and relationship lifecycle, including supporting proposals, competitive bids, contract reviews, change management, system upgrades, product end-of-life planning, and ongoing operational support.
Support strategic planning, identify process improvements, and support opportunities that strengthen the relationship and deliver business value.
Promote consistent project management practices, lessons learned, continuous improvement, confidentiality, and compliance with company policies and professional standards.
QualificationsQualifications, Education and Experience
Minimum of 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Undergraduate degree in Business, Technology, Engineering, Project Management, or a related field;
an equivalent combination of education and relevant experience may be considered.
PMP certification is required. Additional relevant industry certifications, such as ITIL, ISO-related credentials, Agile, Scrum, cloud, security, or program management certifications, are strongly preferred.
Strong knowledge of Agile development methodologies, including Scrum and iterative software delivery practices.
Demonstrated industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, or related public-safety technologies.
Experience working directly with Canadian federal, provincial, or municipal government bodies, including policing agencies or military organizations, as well as procurement, business-case development, funding approval processes, public-sector funding models, and budget cycles.
Proven experience managing complex customer contracts, contractual deliverables, acceptance requirements, change requests, service levels, project financials, and executive governance.
Experience delivering projects in a matrixed organization and directing cross-functional, distributed, and virtual teams.
Leadership, Technical Knowledge and Core Competencies
Strong, credible leadership presence with the confidence to command a room, take charge of complex situations, establish clear direction, and hold teams accountable while remaining collaborative and respectful.
Excellent customer-facing, executive communication, facilitation, negotiation, presentation, and relationship-management skills.
Strong business acumen, including the ability to connect customer needs, contractual obligations, technical decisions, delivery priorities, and financial outcomes.
Solid technology background with an understanding of current enterprise platforms and architectures, including cloud systems, software applications, infrastructure, integrations, cybersecurity, data privacy, and support models.
Demonstrated ability to analyze complex information, solve problems, manage ambiguity, make sound decisions, and adapt to changing priorities.
Ability to work independently with minimal supervision and manage medium-to-high complexity issues through resolution.
Strong organizational skills, attention to detail, and proficiency with Microsoft Project, Excel, Word, PowerPoint, and related collaboration and reporting tools.
Professional judgment, integrity, discretion, and a consistent commitment to confidentiality and the company’s best interests.
Location and Work Eligibility
This position is based in Oakville, Ontario, Canada, and follows a hybrid work model. The number and schedule of in-office days will be negotiated based on business and role requirements.
Candidates must reside in, or be able to commute reliably within, the Greater Toronto Area.
Candidates must be legally authorized to work in Canada. Canadian citizenship may be required where necessary to meet applicable customer, contract, or security-clearance requirements.
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