Fleet Operations Lead - In-Office, Day Shift

Company: CommerceLink Logistics ULC (a division of Canada Cartage)Location: 1115 Cardiff Boulevard, Mississauga, OntarioPosition Type: Full-Time, PermanentSchedule: Day Shift- 100% in Office Role | Monday to Friday (with some flexibility)Travel: Approximately 5–10% as requiredAbout UsCommerceLink Logistics ULC is a division of Canada Cartage, dedicated to providing fleet outsourcing services for one of Canada’s largest retail chains. At CommerceLink, we take pride in our people-first culture. Our team of professional drivers, logistics experts, and support staff work collaboratively to deliver exceptional service while fostering a workplace that values safety, respect, and career growth. With locations nationwide, we offer diverse opportunities for individuals seeking a rewarding career in transportation and logistics.Position SummaryThe Manager, Fleet Operations is responsible for overseeing day-to-day transportation and dispatch operations to ensure the safe, efficient, and timely delivery of all shipments. This role provides leadership, guidance, and operational oversight to dispatchers, drivers, and supporting staff, ensuring alignment with company objectives, customer expectations, and regulatory requirements.The Manager plays a key role in managing real-time operational challenges such as equipment breakdowns, accidents, and staffing call-ins, while maintaining service continuity and supporting overall regional transportation performance.Key ResponsibilitiesProvide leadership, supervision, and direction to the dispatch team, including planning and assigning daily workloadsCoordinate inbound and outbound freight flow while maintaining visibility of daily priorities and weekly transportation targetsRecruit, train, coach, and develop team members to support continuous improvementPlan and schedule staff across all shifts to ensure 24-hour operational coverage aligned with volume requirementsSupport dispatchers and front-line supervisors in resolving day-to-day operational challengesMonitor service levels, operational metrics, and KPIs to ensure customer expectations are met or exceededReview weekly operational reports and adjust resources as requiredEnsure required training and certifications are maintainedAct as the primary operational contact for billing and payroll issuesPromote and enforce safety, compliance, and company standardsWhat You’ll Bring3–5 years of experience in transportation operations, dispatch management, or related rolesTransportation or logistics industry experienceCollege diploma or equivalent experienceStrong leadership, analytical, and communication skillsAbility to manage multiple priorities in a fast-paced environmentExperience with staff scheduling in variable-volume operationsProficiency in Microsoft OfficeKnowledge of transportation cargo claims, laws, and risk managementUnderstanding of the Highway Traffic Act, Hours of Service, TDG, and weight restrictionsExperience with Transportation Management Systems (TMS)Strong problem-solving and decision-making abilitiesEqual Opportunity & Accommodation StatementCommerceLink Logistics ULC is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. We welcome and encourage applications from all qualified candidates.Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. If you require accommodation, please inform Human Resources, and we will work with you to meet your needs in accordance with applicable legislation.We thank all applicants for their interest;
however, only candidates selected for further consideration will be contacted.
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