Department Manager, Footwear (Halifax Regional Municipality)

Department Sales Manager (Merchandise)

What You Will Do

Customer Service

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Ensure the floor plan is a fully accessible and easily shoppable experience.
• Execute and maintain PHL pricing and promotion strategies.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Be an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards.
• Manage all promotional and pricing standards, including weekly price changes and department POP.
• Maintain product flow from the warehouse onto the sales floor.
• Complete weekly price sweeps and pricing audits to ensure 100% compliance.
• Ensure compliance with all corporate LP, Cash, Store Audit Compliance, and OH&S policies.

Training

• Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for Part‑Time staff; support and coach to improve performance gaps.
• Communicate clearly, leading effective huddles, meetings, and coaching sessions.
• Ensure staff understand department maintenance standards and general merchandising.
• Provide resolution for all customer concerns.

Leadership

• Motivate team and performance through recognition programs, contests, customer compliments, and compensation.
• Maintain performance management expectations, including progressive discipline when necessary.
• Promote a positive and motivating work environment.
• Provide mentorship to teams and support continuous growth and community engagement efforts.

Qualifications

• Proven leader and mentor.
• Proven ability to build and manage daily store execution plan.
• Exceptional communication and organizational skills.
• Strong understanding of compliance management.
• Superior training and coaching skills.
• High energy, enthusiastic, and driven to succeed.
• Previous retail management experience is an asset.

Benefits

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support well‑being.
• Career growth opportunities.
• Product discounts.

Salary

The typical hiring range is between $45,200 and $56,250. Salary decisions depend on experience, job‑related knowledge, skills, store size, market location, internal equity, and other role‑specific requirements.

EEO Statement

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Application Notice

We thank all applicants for their interest; however, only those candidates elected for an interview will be contacted.