Operations - Area Operations Manager (Guardteck)

Position OverviewThe Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.
Security operates 24/7, and so does this role.
The successful candidate must be available to work both day and night shifts on a rotating basis, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.
Key ResponsibilitiesScheduling & Operations Support — 30%The operational engine of this role.
Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
Approve and track overtime, with active management of OT against budget
Maintain the job board and shift assignments
Create and update post orders
Maintain site-specific SOPs
Plan deployment for special events, site transitions, and seasonal surges
Coordinate site audits and follow-up
HR & Employee Administration — 30%
Resolve payroll discrepancies
Process vacation and leave requests (sick leave, bereavement, unpaid leave)
Issue employment verification and reference letters
Manage resignations and terminations
Conduct disciplinary meetings and maintain documentation
Administer performance improvement plans (PIPs)
Coordinate onboarding and offboarding
Complete probationary reviews and status updates
Track certifications and licence renewals (BST, OFA, Use of Force)
Maintain employee files, digital and physical
Conduct exit interviews
Equipment, Uniforms & Logistics — 20%
Track uniform issuance and return
Allocate equipment and control inventory (radios, vests, flashlights)
Maintain fleet vehicle usage logs and service schedules
Investigate and follow up on lost or stolen equipment
Compliance & Quality Assurance — 20%
Track and elevate incident reports
Support licence and compliance audits, internal and external
Track WCB claims and coordinate return-to-work
Monitor employee compliance with training and documentation requirements
Additional Responsibilities
Participate in regular operations meetings
Serve on committees as assigned
Other duties as reasonably assigned
Required QualificationsScheduling & Workforce Management — essential
Demonstrated scheduling experience in a multi-site, 24/7 environment
Proven ability to maintain coverage and fill rate under pressure
Experience controlling overtime without compromising coverage
A structured approach to callouts, no-shows, and last-minute gaps
Understanding of BC hours-of-work, overtime, and rest-period requirements
Technology
Strong technical aptitude and comfort learning new systems quickly
Advanced Microsoft Office skills, particularly Excel
Experience with workforce management or scheduling platforms
Familiarity with ATS and HRIS systems
Availability
Able to work rotating day and night shifts
Available weekends, holidays, and outside standard business hours as operational needs require
Reachable for urgent coverage issues
Experience
Minimum 6 months in the security industry
Alarm monitoring, dispatch, or call centre experience
Knowledge of security operations and ACD systems
Experience with integrated security systems (CCTV, access control, intrusion)
Education
Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience
Strong Assets
TrackTik experience — a significant asset
Experience with WinTeam, Celayix, or comparable workforce platforms
Valid BST, OFA, or Use of Force certification
Experience in a high-growth or fast-scaling organisation
Class 5 driver's licence
CompetenciesOperational
Exceptional organisational and time management skills
Strong attention to detail and ability to follow process precisely
Proven ability to manage tight deadlines and competing priorities
Sound judgment under pressure, including emergency situations
Interpersonal
Excellent written and verbal communication
Strong customer service orientation
Ability to influence and lead without direct authorityEmotional intelligence to build buy-in and engagement
Discretion and the ability to maintain confidentiality
Personal
Works independently and collaboratively
Honesty, discipline, and commitment
Self-motivated and effective in a fast-paced environment
Commitment to continuous, self-directed learning
A sense of humour and genuine enthusiasm
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