Director, Software Architecture - Loyalty Platforms

Location : Toronto Downtown (Hybrid 3 days onsite, 2 days remote)
Job Type: Permanent, Full-Time
Travel: Occasional travel as required
Language: Strong written and verbal English communication skills required
Background Check Requirement: May be required as part of the hiring process

About the Opportunity

Our client is seeking an experienced Director, Architecture to lead the strategy, governance, and evolution of a large-scale, cloud-native loyalty platform supporting millions of customer interactions across retail, banking, travel, and digital engagement channels.

Reporting to the Head of Architecture, you'll lead a team of Solution Architects and work closely with business and technology leaders to drive architecture strategy, modernize the Salesforce ecosystem, enable scalable digital experiences, and guide the organization's long-term technology roadmap. This is a highly visible leadership role with significant influence over enterprise architecture, platform modernization, and business growth.

What's In It for You

• Lead architecture for one of Canada's largest and most sophisticated loyalty platforms.
• Architect core loyalty platform capabilities, including points management, offers and personalization, partner integrations, and real-time data processing to support customer engagement, analytics, and business insights.
• Manage and mentor a team of experienced Solution Architects.
• Drive enterprise-wide architecture strategy across cloud, APIs, digital marketing, and customer engagement.
• Partner directly with senior business and technology leaders to shape the future technology roadmap.
• Work with modern technologies including Azure, Salesforce Marketing Cloud, Snowflake, Boomi, and cloud-native microservices.

Your Responsibilities

• Define and execute the architecture strategy and roadmap for the enterprise loyalty platform.
• Lead and mentor a team of Solution Architects while providing technical leadership and architectural governance.
• Drive scalable, secure cloud-native architecture with a focus on Azure, microservices, APIs, and enterprise integration.
• Lead architecture initiatives supporting loyalty capabilities, customer journeys, campaigns, partner integrations, and digital engagement.
• Guide the evolution of the Salesforce Marketing Cloud ecosystem and related marketing technologies.
• Partner with Engineering, Product, DevOps, Security, and business stakeholders to ensure successful solution delivery.
• Drive platform modernization, cost optimization, security, and architecture best practices across a multi-cloud environment.

Skills and Qualifications

• 12+ years of experience in Enterprise, Solution, or Cloud Architecture, including leadership responsibilities.
• Proven experience architecting enterprise loyalty or customer rewards platforms .
• Strong background in Microsoft Azure , cloud-native architecture, microservices, and API-first design.
• Experience with Salesforce Marketing Cloud or similar customer engagement platforms
• Strong understanding of customer journeys, campaign management, personalization, and digital marketing technologies.
• Experience leading architecture teams, governance, and enterprise technology roadmaps.
• Knowledge of platforms like Salesforce Loyalty Management, Snowflake, Braze, Twilio, Boomi, similar
• Familiarity with Martech (CDP, email/campaign tools, personalization engines) is preferred.
• Experience with Snowflake, Boomi/MuleSoft, AWS, GCP, and event-driven architectures is considered an asset.
• Experience within Banking, Credit Cards, Retail, Loyalty, or Travel industries is highly preferred.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision.

On occasion, we also use AI-assisted tools to help review applications.