Partner Delivery Manager

Description
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.Key Responsibilities
Act as trusted advisor to Vena’s global partner network applying product knowledge, solution development, and implementation methodology to assist partners in establishing their implementation capabilities and readiness across Vena customers.Evaluate & optimise partner performance on individual partner projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence.Provide technical advisory and best‑practice guidance across partner implementations as a player/coach role (design reviews, configuration validation, methodology alignment).Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competencySupport scoping activities by joining calls, reviewing SOWs, and validating assumptions.Be responsible for assessing partner capabilities and progression providing recommendations and actions planCollaborate across teams (Product, Technology, Enablement, Services, Customer Adoption, Sales/AM, etc.) to resolve partner needs and ensure smooth operationsProvide technical and solution guidance through onboarding, ongoing enablement sessions for partners (new features, advanced use cases, deep dives) and ad‑hoc implementation supportChampion the voice of the partner, synthesizing feedback, trends and insights to develop partner enablement enhancements and support contentLead and contribute to strategic process improvement and enablement initiatives, driving innovation and operational excellence across the partner experience lifecycle.Travel (as required) to client sites.Skills, Knowledge and Expertise
3–5+ years in SaaS consulting, solution delivery, or FP&A/finance‑tech implementation roles.Proven ability to manage escalations, resolve complex implementation issues, and collaborate cross‑functionally.Strong understanding of Vena product capabilities (modeling, workflow, reporting, integrations).Experience in managing projects at a program/portfolio level with thorough understanding and application of solution design, project plans, status reports and other project methodology approachesExcellent communication, coaching, and relationship‑building abilities across diverse partner organizations.Ability to manage multiple partner portfolios with strong prioritization and organizational skills.Preferred: Experience in partner ecosystem support, certification programs, or channel delivery enablement.Interest in AI and willingness to explore AI‑driven solutions to enhance performance and drive efficienciesBase salary range 123,800 - 177,963 CADOur salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.About Vena Solutions
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovationHeadquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our missionWe’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of itWe offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in‑person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.YouTube LinkedIn GlassDoor
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