Life and Benefits Administrative Coordinator

Job Responsibility: The Company: PROLINK—Canada's Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences. Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide. The Role: As a Coordinator, L&B Administration in PROLINK's Life and Benefits department, you'll provide administrative support to the Life and Group Benefits Administration Team and Life Account Executives. This is an exciting opportunity to work in a dynamic and challenging environment. You will work in a collaborative team with many opportunities for growth to increase your skillset. The Requirements: The ideal candidate should meet many to most of the following requirements:

• Education: High School Diploma.
• Experience: A minimum of 2 years of experience in an administrative capacity, with basic bookkeeping abilities. Experience in an insurance brokerage or insurance company is an asset. Contracting and commission experience with MGAs.
• Technical Skills: Strongly preferred:
• • MS Office Suite, including Outlook and Excel;
• Insurers' extranet and FASAT web re contract and compensation.
• Soft Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills.
• Attitude: A positive attitude with the flexibility to support the team with any ad-hoc needs.

Duties and Responsibilities: To perform administrative duties in support of the Life and Benefits Division:

• Providing support to the Director, Operations and the Vice President with any administrative support;
• Servicing New Business & Inforce Business for Individual & Group Life & Group Benefits insurance;
• Liaising between insurers and brokers including internal PROLINK Brokers, PROLINK Broker Network PBNet.ca with marketing, underwriting, claim and inforce policy change functions;
• Updating all files, scanning files to a shared drive, and sending hard copies to brokers;
• Tracking brokerage compensation for the Life and Benefits of PROLINK Insurance Inc.;
• Implementing compliance procedures & periodically assisting in updating compliance manuals & procedures;
• Assisting other team members with the daily/weekly mail distribution;
• Managing and scheduling insurer and partner webinar schedules;
• Managing online portal enrollments for 24-Hour Accident Protection Plan, and Life and Critical Illness including co-ordinating Bordereaux Reports to Accounting, and handling all client email and telephone interactions
• Implementing procedures for Agent screening & monitoring;
• Assisting in marketing and sales projects as requested;

The Benefits:

• Experience the heart of Toronto's financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
• Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business;
• Grow your career in an organization that loves to recognize and reward its top talent;
• Get to know your colleagues through one of our many social events (currently online);
• Relish in the comfort of working from home and from our office (as circumstances permit and require).