Settlement Manager

Job Responsibility: Settlement Manager The Immigrant Education Society (TIES) is a not-for-profit registered charitable organization that has been actively serving newcomers and low-income Calgarians since 1988. TIES' primary goal is to provide immigrants and economically disadvantaged individuals with a solid foothold in Canada and afford them the opportunities to feel belonging in their new community. TIES is governed by a Board of Directors made up of devoted community-minded volunteers and operates through funding from both government and private organizations. From our humble beginnings, TIES has grown from five volunteers in a single office to an employer of about 180 dedicated staff members and over 200 volunteers. Currently, we have over 40 programs and services geared toward the different segments of the population. Purpose Reporting to the Chief Programs Officer (CPO) - the Project Manager - Settlement Services (Term Position) is responsible for co-managing settlement programs at TIES, including but not limited to Mental Health, Information and Orientation, Referral and Community Connection, and others. The incumbent is also responsible for planning, implementing and delivering high-quality services and ensuring all processes are performed promptly and efficiently. Key Responsibilities

• Coordinate and manage program delivery, evaluation and strategic issues to meet expected outcomes and meet community needs and funder requirements.
• Initiate the ongoing development and implementation of innovative, relevant and efficient settlement programs and services.
• Support the development and facilitation of orientation sessions, workshops and materials for targeted audiences.
• Develop funding proposals to grow and enhance services and resources, including program development, planning, implementation and evaluation.
• Manage the assigned program budget, cash flow, petty cash, and reimbursement and maintain resource and inventory list.
• Initiate the ongoing development and implementation of innovative, relevant and efficient settlement programs and services.
• Support staff in their efforts to assess the needs of newcomers and economically challenged Canadians through counselling, advising, and or referring internally or to other services, agencies or programs.
• Provide ongoing training and assistance to staff around developing strategies to support newcomers in the community.
• Ensure that staff has accurate and up-to-date information about immigration and employment policies that may affect the immigration/employment status of new immigrants, such as permanent residents, Convention refugees, protected persons, and live-in caregivers.
• Ensure that timely financial and narrative reports are received from the project partners.
• Monitor staff to ensure effective implementation and adherence to program guidelines.
• Recommend new and/or revise policies or program administrative directives as necessary and ensure all organizational and program policies/procedures are followed by staff.
• Develop annual work plans and review, monitor, evaluate and enrich programs to ensure high-quality service that meets/exceeds contractual obligations and is supported by effective marketing strategies.
• Oversee expansion through client-based outreach, including community visits and the development of outreach materials in partnership with the communications department.
• Conduct and participate in staff and team meetings and professional development opportunities as required.
• Performs other duties as assigned from time to time

Competencies (define the abilities, skills, motivations, knowledge, and traits to perform the job) Knowledge Knowledge of:

• Grant proposal writing, program development, planning, implementation and evaluation, staff supervision, team leadership, coaching/mentoring and performance management
• Immigration system, local settlement issues, community resources and services, and barriers experienced by newcomers and economically challenged Canadians
• Barriers facing newcomers and skilled immigrants from diverse educational backgrounds, including internationally trained professionals
• Community Resources available to address client's needs
• Client-centered service delivery approach
• Report Writing (Both Financial Management and Narrative)
• Non-Profit Industry, particularly Immigrant Serving Sector and ethnocultural communities as well as Federal, Provincial, Local and corporate funders
• Mental Health Industry and resources available for clients

Skills

• Effective communicator with excellent interpersonal skills to work effectively within all levels in the organization and with a wide variety of stakeholders
• Instill trust and establish rapport.
• Collaborative decision-making, adaptable, innovative, takes the initiative, credible, decisive, results-oriented, and client-focused at all times
• Respond to time-sensitive issues and changing priorities while meeting competing deadlines
• Proficient in MS Office applications, internet and databases
• Excellent skills in team building, time management, financial management and decision-making
• Outstanding written and verbal communication skills with the ability to present information in a positive and diplomatic manner
• Self-directed, self-motivated, goal-oriented and able to work independently and as part of a team

Traits Ability To:

• Continually enhance the program and to meet the changing needs of the clients
• Ability to work flexible hours, including evenings and weekends, and to work from any one of Indus's work sites
• Work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery
• Multi-task in a fast-paced environment, diplomatic and tactful conflict resolution and problem-solving abilities
• Commitment to continuing self-development and continuous quality improvement
• Take responsibility and be accountable; ability to deal with change in the workplace and be innovative; respect for others.
• Gather requirements from stakeholders and translate them into actionable project plans.
• Handle stressful situations with professionalism, tact and diplomacy
• Demonstrate strong work ethics and commitment to the success of the organization

Education and Experience The successful candidate will have a minimum bachelor's degree in social science, community development, or business administration and five years of experience in the non-profit industry, preferably in the immigrant-serving sector. Competitive Salary & Benefits Status: Full- Time Schedule- 37.5 hours per week (Mon- Friday)- Onsite TIES is an Equal opportunity & diversity employer and will consider all applications without regard to a person's race, age, disability, sexual discrimination, religion or belief, or any other status protected by applicable law. Thank you for taking the time to apply for the job. Only short-listed candidates will be contacted