Assistant Store Manager, Pro/Customer Experience

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become an essential part of the Rona team and lead key store operations while developing your management and process optimization skills. You'll have the opportunity to supervise dynamic teams, improve operational efficiency and play a central role in our store's success. Your expertise will help us deliver exceptional customer service and achieve ambitious targets, while providing a stimulating and rewarding environment for your career.

Your role

• Oversee all checkout and warehouse operations (e.g., freight flow, delivery, fulfillment, cashiers, admin office, PUIS desk, etc.), while driving productivity and efficiency in all non- selling activities
• Drive collaboration between day and night operations teams to ensure effective flow of work between day and night operations and no unnecessary duplication of activities
• Drive execution of all service, sales and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
• Anticipate and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals
• Interview, select, develop and provide direct leadership over a team that supports product categories in assigned area
• Other related tasks to ensure the store runs smoothly

What we're looking for

• 5 years of experience managing associates in a retail environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Bachelor's degree, certification, or background in logistics or in related field is a plus
• Experience working with store computer systems
• Strong working knowledge of Microsoft Office Suite
• Any combination of relevant education and professional experience will be considered

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.