Expert Solutions Specialist Iv At Dayforce Toronto

Join Dayforce as a Principal Solutions Specialist IV to leverage your expertise in human capital management. Enhance customer support and facilitate creative solutions. This pivotal role in the Product Solutions Team positions you as a subject matter expert, where you will analyze data-driven ticket trends to enhance support operations and customer satisfaction.

Collaborating with multiple teams, you will review critical issues, propose effective strategies, and ensure high-quality defect prioritization. You will play a vital role in leading efforts that drive overall customer experience improvements.

Key Responsibilities

• Analyze ticket trends and identify macro-level gaps
• Develop strategies for customer support enhancement
• Lead critical initiatives with cross-functional collaborationMentor team members and provide training materials
• Document best practices and optimize team processes

Requirements

• Bachelor’s degree in a technical field
• Over 2 years of Dayforce HCM experience
• Knowledge of SQL and related technologies
• Analytical and critical-thinking skills
• Background in technical service environments

Apply your technical and leadership skills to drive continuous improvement in Dayforce’s customer support function.