Area Engagement Manager

GENERAL SUMMARY

Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx facility. Supports the FedEx Safety Above All Culture. Responsible for ensuring training and engagement are executed effectively regarding safe and efficient package sortation operations through the management of Operations Supervisors, Operations Training Supervisors and Operations Safety Specialists.

Job    Essential Functions

Serves as a champion for FedEx’s Safety Above All Culture and supports all related initiatives. Fosters a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Plans, organizes, staffs, directs and controls the day-to-day operations of their facility area.

Responsible for managing the training and engagement assignments of employees (primarily Operations Supervisors, Operations Safety Specialists and Operations Training Supervisors) to ensure understanding of operational processes.

Coaches Ops Supervisors. Operations Safety Specialist and Operations Training Supervisors, providing feedback on communication style and delivery as well as overall engagement with new hires. Ensures Orange Armband Program is properly administered and followed.

Overall responsibility for new hire training and programing, including the Orange Armband Program. Coaches Ops Supervisors and Operations Training Supervisors on engagement, communication, training delivery and style to ensure consistent training of new package handlers and other employees.

Ensures that operational updates and concerns are communicated properly to Ops Supervisors and Operations Training Supervisors and applied consistently throughout the facility.

Assists with counseling Sort Mangers regarding new hire placement depending on specific sort needs. Elevates and recommends solutions to concerns raised by new hires.

Collaborates with the Equity, Inclusion and Engagement Department to implement employee engagement and retention strategies for the facility.

Ensures compliance with all FedEx policies/procedures and applicable governmental regulations.

Oversees the Operations Safety Specialists in the development of and responsible for administering company safety strategies and programs.

Coverage of Area Manager duties, as needed.

Performs other duties as assigned.

Minimum Education

College Degree or Equivalent

Minimum Experience

Eighteen (18) months experience as an Ops Supervisor at FedEx OR two (2) years previous management, operational leadership or project/team leader experience required.

Knowledge, Skills and Abilities

Solid knowledge of Part 2 of the Canada Labour Code and all other related health, safety and environmental legislation.

Solid knowledge of Occupational Safety & Health Administration (OSHA).

Strong knowledge of IATA and TDG, Workers Compensation, industrial hygiene and building and fire code legislation.

Strong working knowledge of behavioural based safety

Strong project / time management and analytical/problem solving skills

A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus.

A decisive individual who possesses a strategic focus as well as an operational, implementation and detail-oriented perspective.

Microsoft Power Point, Microsoft Word – Standard, Microsoft Excel – Expert.

Data Management application experience e.g. SAP, ORACLE, Power BI.

Preferred Qualifications: This is a temporary position for up to 6 months in length.

Pay Transparency:

Pay:

Additional Details: Job Posted: 11/13/2026 Job Closed: 11/20/2026 at 3pm local time

DISCLAIMER

This job is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.