Application Support Devops Manager

Application Support and DevOps leadership centers on service stability, incident management, and continuous improvement for enterprise technology platforms. Lead teams supporting digital applications, travel systems, MuleSoft integrations, and ERS platforms.This manager role requires more than 10 years in Application Support, IT Operations, or DevOps, including five years leading people. You will oversee operational governance, production support, release management, and service delivery. The work connects development, infrastructure, cybersecurity, vendors, and business teams.Key Responsibilities:
Lead application support and DevOps teamsManage incidents, problems, and production stabilityOwn availability, service levels, KPIs, and major incidentsOversee releases, deployments, CI/CD pipelines, and environmentsDrive automation, monitoring, and continuous improvementRequirements:
10+ years in Application Support, IT Operations, or DevOps5+ years of people leadership experienceCustomer-facing digital application and enterprise systems experienceCloud, Linux/Windows, APIs, and enterprise integration experienceMuleSoft, databases, OpenShift, and Jenkins experienceApply application support leadership, DevOps practices, and operational governance across critical Canadian insurance technology services.
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