Client Delivery Manager at ECS

Lead customer engagement for SAP's private cloud offerings as a Client Delivery Manager with ECS. Focus on customer satisfaction and deliver operational excellence in this pivotal role.

ECS seeks a Client Delivery Manager to drive engagement and manage client transitions across SAP services, including RISE with SAP S/4HANA Cloud. Your expertise in operational excellence will be crucial for ensuring seamless service delivery and solid client relationships in an agile environment.

Key Responsibilities: • Align service plans with customer business needs • Support critical projects and daily operations initiatives • Implement de-escalation strategies effectively • Manage commercial accounts and boost customer satisfaction • Drive proactive engagement across the customer lifecycle

Requirements: • Bachelor's degree in a related field • 2+ years in customer-facing IT consulting roles • Excellent presentation skills in English • Strong familiarity with SAP private cloud solutions • Experience in hybrid work environments

Champion client satisfaction while guiding customers through their SAP cloud journey! #J-18808-Ljbffr