INTERN IT SUPPORT

Purpose of the role

Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system

Key responsibilities

• Provide software, hardware, and operational support to employees and stores and manage incidents;
• Support the Level 1 team during incident escalation;
• Configure and install workstations, printers, software, and other components and peripherals according to service levels;
• Participate in various IT projects related to store operations, head office, and the distribution center;
• Document interventions in the ServiceNow ticketing system;
• Draft documentation for departmental procedures, policies, and processes;
• Contribute to maintaining best practices in information security (Antivirus (Defender), Networking, Windows updates);
• Maintain up-to-date IT hardware and software inventory;
• Participate in any other activities related to the IT department.

Your profile

• Analytical mindset and problem-solving: You instinctively analyze situations quickly and find effective solutions to support users and ensure operational continuity
• Service and collaboration: Providing clear and supportive assistance to employees and working as part of the IT team is what motivates you every day
• Technological curiosity: You enjoy learning, exploring new tools, and participating in various projects involving both software and hardware
• Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment

Requirements

• Degree in Computer Science in progress or completed
• Bilingual, French and English (the person will support users across Canada)
• Knowledge of Windows environments (Desktop and Server) with Active Directory
• Knowledge of office tools (Microsoft Office, Adobe)
• Knowledge of the MAC environment and tools is a strong asset
• Knowledge of network protocols, network management systems, and LAN and WAN methods

Temporary, full-time

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