Case Management Coordinator

Job Responsibility:

Your Opportunity:

Come join the North Zone Continuing Care Team as a Placement Case Management Coordinator. As the Placement Case Management Coordinator, reporting to the Placement Manager, your primary role will be to act as a liaison between the interdisciplinary team and service providers to support the client and family to navigate the healthcare system. Your main focus and responsibility are to address delays related to system, client or family, and/or government or community programs. Using a patient-centered approach, you'll address delays in Designated Living Options and navigate complex patient needs within and beyond the healthcare system. You will be required to operate within provincial policy and procedures while maintaining a client-centered approach in consideration of system resources. You will work closely with the North Zone Seniors Health team, particularly Complex Care and Community Support, to address nontraditional and/or complex patient needs that require intricate navigation within and outside the health care system. To succeed in this role, you will need to be adaptable and have strong negotiation, communication, and problem-solving skills. You will need to be a skilled and supportive listener and know how to quickly build trust and rapport. You will be connected to patients and healthcare professionals located across North Zone communities. This position offers professional growth, administrative support, and the ability to work hybrid in the North Zone. If you're a compassionate health professional looking to enhance your Case Management skills, apply today!

Description:

As the Case Management Coordinator, you will be responsible for facilitating and coordinating client transfers. You will receive client referrals and confirm care level based on provincial guidelines and clinical judgment. In consultation with the client, their family and the care team, you will approve appropriate referrals. As the Case Management Coordinator, you will be responsible for maintaining waitlists, negotiating space offers with clients, and coordinating admissions. You will act as a liaison between the interdisciplinary team and service providers to support the client and family to navigate the healthcare system. As the Case Management Coordinator, you may be responsible for addressing delays related to system, client or family, and/or government or community programs, and you will be required to operate within provincial policy and procedures while maintaining a client-centered approach in consideration of system resources.

• Classification: Case Management Coord
• Union: HSAA Facility PROF/TECH
• Unit and Program: North Zone Seniors Health
• Primary Location: Westlock Admin Building
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-JAN-2024
• Employee Class: Regular Full Time
• Date Available: 05-FEB-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $41.12
• Maximum Salary: $54.61
• Vehicle Requirement: Not Applicable

Bachelor's degree in a health related field. Active or eligible for registration and practice permit with the applicable college.

Five (5) years' relevant healthcare experience with one (1) year Seniors Health experience. Home Care, Seniors Health, dementia care, discharge planning, and experience with placement or working in DLO environment. Experience using communication tools like Lync (or Skype), Zoom, Microsoft Teams, and TeleHealth.

Knowledge of computer applications (Connect Care Netcare, Meditech, MS Office); demonstrated competency with RAIHC; AHS McMaster Case Management; Supportive Pathways Training and knowledge of cognitive status and functioning; conflict resolution and negotiation skills; experience with clinical assessment; knowledge of applicable legislation, programs and community resources; and demonstrated ability to navigate the healthcare system and advocate for clients/families.