Senior Manager, Quality Services Optimization (12 month Contract)

Location:

100 Queens Quay East, 9th Floor, Toronto Number of Openings:

1 Pay:

$83,275.00 – $149,941.00 Secondment/Contract:

12 months Job Description

The Senior Manager, Quality Services Optimization leads and manages business process improvements and optimization initiatives across the LCBO network. This role acts as the project manager for Quality Assurance on the ERP development and implementation team, overseeing the design and integration of quality systems across all business functions. The manager supports the transformation of the Quality Management framework and integrates legacy QA systems into the new ERP platform, ensuring all QA processes meet regulatory requirements and ISO 9001 compliance. Responsibilities

Project Leadership:

Lead the QA workstream for ERP implementation, ensure alignment with business and regulatory requirements, manage the full project lifecycle including timelines, milestones, risks, testing, and deliverables. Define and translate business needs into functional system requirements and technical solutions. Oversee system design, integration, testing, and deployment of quality modules. Develop and deliver project documentation, including SOPs, training materials, and user guides. Provide leadership in risk assessment, system validation, and change readiness. Process Optimization & Transformation:

Lead end‑to‑end optimization and digitization of quality processes across all business channels. Map, redesign, and integrate legacy QA processes into ERP workflows. Ensure all process improvements align with regulatory frameworks (Health Canada, CFIA, FDA) and ISO 9001. Collaborate with cross‑functional teams to integrate quality data across procurement, logistics, distribution, and customer service. Drive change management by identifying required adjustments, securing functional and leadership alignment, and ensuring smooth adoption. Ensure timely execution of deliverables aligned with SLAs, KPIs, and stakeholder expectations. Risk, Compliance & Data Enablement:

Establish robust monitoring, traceability, and audit‑ready systems for quality events. Enhance CAPA, recall, and non‑compliance management processes through ERP capabilities. Ensure compliance with regulatory requirements and continuous audit readiness of quality records. Develop advanced reporting and dashboards using Power BI. Leverage data and analytics to improve visibility, decision‑making, and operational efficiency. Champion governance, documentation, and SOP standardization across Quality Services. Qualifications

Bachelor’s degree in Engineering, Science, Supply Chain Management, or related field. Certificates in Project Management. 6+ years of experience in Quality Assurance or Supply Chain Operations, including planning and system implementations. 4+ years of experienced project and program management. Experience in SAP ERP implementation focused on quality modules and system integration. Experience with regulatory compliance, recall management, and ISO 9001 standards. Demonstrated ability to translate business needs into system requirements and quality solutions. Strong project management, communication, and stakeholder engagement skills. Excellent analytical and leadership abilities. Strong multitasking and prioritization skills in a fast‑paced environment. Excellent communication and stakeholder management skills in cross‑functional and multi‑site contexts. Preferred Qualifications

Graduate degree in Engineering, Life Sciences, or related field (Master’s preferred). 8+ years of progressive experience in Quality Assurance, Supply Chain or Operations. 3+ years of leadership experience managing teams and cross‑functional initiatives. Proven experience in SAP ERP implementation and program delivery focused on quality modules. Deep understanding of regulatory compliance, CAPA systems, recall management, and ISO 9001 standards. Experience in regulated industries such as food, beverage, healthcare, or consumer goods. Project management PMP or other certification. Benefits

Employee & Family Assistance Program Defined Benefit Pension Discounts on products and services via Workperk EEO & Diversity

The LCBO is an equal‑opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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