Support Worker - Shelter (Full-time)

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community.

The Position

The Support Worker provides front-line, direct support to shelter clients by assisting with daily living activities, responding to immediate needs, and promoting safety, dignity, and inclusion. Working collaboratively with Lift staff, the role contributes to a respectful, team-based environment by sharing information, supporting harm-reduction practices, and communicating safety concerns in accordance with established policies and procedures.

Overview 

• Available Positions: 1
• Job status: Full-time
• Job title: Support Worker - Shelter
• Hours of Work: 8am-8pm and 8pm-8am (12 hour shifts)
• Work site: Driftwood Shelter (Barnet St)
• Date Posted: June 2, 2026
• Close Date: June 16, 2026
• Hourly wage: 229.76 - $31.64 per hour * plus applicable shift premium
• Reports to : Housing Services Manager

Qualifications

• High school completion required
• 1 Year Employment Experience
• Knowledge of the Housing First model and harm reduction practices
• Familiarity with mental health, addiction services, and community resources
• Successful Vulnerable Sector Check and/or Criminal Record Check required

Skills

• Basic understanding of street culture
• Reliable, responsive, and supportive team member
• Demonstrates excellent communication and active listening skills
• Demonstrates concise and ethical documenting skills
• Ability to handle sensitive information and maintain client confidentiality
• Demonstrates professional boundaries
• Demonstrates understanding of emergency response protocol
• Ability to remain alert and perform tasks in a demanding environment
• Ability to remain calm and responsive during crisis incident response
• Contributes to a culturally safe environment

Working Condition and Physical Requirements

• 12-hour night shifts in a temporary shelter environment
• Attends to medical emergencies including overdoses, injuries, and mental health crises
• Navigates stairs and uses cleaning products and equipment
• Safely lifts up to 50lbs
• Collaborates as part of a team with high expectations for accountability, inclusivity, and respect

We appreciate all applications, however, only those selected for an interview will be contacted.

We live and work on the homelands and territories of the Tla’amin People. We honour the land, the Tla’amin People, and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.