Customer Experience Vice President at Acuity

Elevate customer engagement as Vice President of Customer Experience Strategy at Acuity Inc. in Atlanta. Leverage technology and leadership to transform service standards across System Integrators and OEMs. In this senior leadership role, you will oversee the customer experience infrastructure while implementing cutting-edge digital solutions for customer engagement. Your focus will include driving global support strategies, enhancing operational excellence, and fostering collaboration across teams to improve service delivery. Key Responsibilities:

• Oversee customer experience infrastructure and enhance processes
• Implement digital solutions that boost customer engagement
• Drive global strategies for customer support and education
• Develop protocols for third-party device management
• Collaborate with teams to enhance service offerings

Requirements:

• Bachelor’s degree in Engineering or a related field
• 15+ years in leadership roles within customer operations
• Proven success managing large teams effectively
• Experience in BMS or similar industries
• Strong knowledge of cloud and AI integrations

Shape the customer journey with strategic vision and exceptional leadership at Acuity Inc. #J-18808-Ljbffr