L2 IT Support Technician

What You’ll Enjoy At INNIO Waukesha

• Innovative Work: Collaborate on advanced manufacturing projects that deliver industry‑leading products powering global industries.
• Mission‑Driven Team: Join a group of dedicated professionals committed to safety, collaboration, and continuous improvement. Safety is a top priority, with annual reimbursement for safety shoes and prescribed safety glasses provided.
• Keep Growing: Access a robust tuition and professional development program, as well as internal training and career development opportunities to expand your skills and advance your career.
• Health & Wellness: Enjoy medical, dental, vision, and life insurance coverage for you and your family from day one. EAP program and health care spending account available.
• Work‑Life Balance & Perks: Benefit from on‑site gym access, a $300 annual fitness reimbursement program, paid personal days, and RRSP/TFSA and pension plan matching.

The starting salary for this position is $58,000, with final compensation to be determined based on the candidate’s experience and qualifications.

As an IT Support Technician, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to technology. Your role involves ensuring stable network operations, providing end-user support, and contributing expertise to projects that enhance our IT capabilities. In your role in the new Matrix organization, you will support a variety of locations and the integration of new entities.

Key Responsibilities

Network / Hosting Infrastructure Support

• Smart Hands approach for Network & Hosting Team:
• Configure and optimize devices, ensuring high-performance and reliability for the business

End User Support

• Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
• First line of support for Incidents/RITMs.
• Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

IT Project Contribution

• Actively participate in IT projects, contributing expertise and implement technology solutions that align with organizational objectives (Smart Hands approach).
• Collaborate with cross-functional teams to integrate IT solutions into processes, ensuring efficiency and reliability.

Troubleshooting And Issue Resolution

• Diagnose and resolve complex technical issues related to both network infrastructure and IT systems.
• Updates data servers and network equipment.
• Collaborates with network architects on network optimization.
• Secures network system by establishing and enforcing policies and defining and monitoring access.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
• Work closely with project teams to troubleshoot and optimize IT components in environments.

Hardware And Software Integration

• Assist in the integration of -specific hardware and software solutions, ensuring compatibility and optimal performance.
• Collaborate with vendors and internal teams to implement and support automation systems.

Documentation And Training

• Maintain detailed documentation of network configurations, IT systems, and support procedures.
• Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. INNIO is committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Accommodations

INNIO is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department at View email address on canada.jobradars.com to ensure your accessibility needs are accommodated throughout this process.

INNIO uses artificial intelligence to help assess applications for this position. This includes an AI-supported tool that compares résumé information against the job description, and, to the extent applicable for this role, AI-scored skills assessments provided by a third-party assessment vendor. The outputs of these tools inform the review of applications by our recruiters, but hiring decisions are made by INNIO’s recruiters and hiring managers. For more information, please see our Pre-Use Notice.