Director, Diagnostics and Clinical Support

OVERVIEW

Reporting to the VP, Corporate Services & CFO, the Director, Community Collaboration & Diagnostics has responsibility and accountability for collaboration with our community partners and the Muskoka & Area Ontario Health Team (MAOHT); Diagnostic Services; Health Information and Patient Registration/Scheduling at MAHC . The position is responsible for support and promotion of patient-centred care, patient safety initiatives, maintaining a supportive work environment and leading practices within the programs to achieve outcomes identified in the MAHC Strategic Plan. The incumbent will provide leadership and direction to the planning, development, implementation and evaluation of these services and is accountable for the provision of expert and compassionate care consistent with the strategic plan, values and mission of the Hospital. The position is accountable to ensure seamless, consistent, timely and high-quality services to patients/clients across the continuum of care provided by MAHC. In addition, this Director will be responsible for Muskoka and Area Ontario Health Team (MAOHT) projects impacting MAHC. This role will be expected to coordinate initiatives with members of the leadership team and their departments with respect to initiatives that impact service provision within the hospital.

ROLE

•   Provide operational and clinical leadership to support safe, high-quality patient care and patient support services across a 24/7 healthcare environment
• Partner with internal leaders, physicians, staff, and external stakeholders to promote integrated, patient-centred care across the continuum
• Lead the development, implementation, and evaluation of policies, procedures, standards, and goals aligned with best practices and organizational priorities
• Oversee departmental planning, budgeting, and resource management to support strategic and operational objectives
• Monitor program performance, quality indicators, utilization trends, and patient experience data to drive continuous improvement
• Support workforce planning, recruitment, retention, performance management, and staff development in collaboration with Human Resources and operational leaders
• Foster a culture of teamwork, accountability, communication, recognition, and continuous learning across interdisciplinary teams
• Ensure readiness for accreditation activities and compliance with professional, ethical, legal, and organizational standards
• Provide leadership in operational risk management, conflict resolution, workload planning, and capital equipment evaluation
• Represent the organization on committees, partnerships, and initiatives, while contributing to projects and priorities across multiple sites
• Other duties as assigned

 

QUALIFICATIONS

• Bachelor's Degree in related discipline required
• Master's Degree in a related discipline is desired
• Minimum of 5 years of progressive related clinical experience is required
• Minimum of 5 years of progressive leadership experience in a unionized environment

 

ADDITIONAL PERKS AT MAHC

• Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage
• Healthcare spending account to augment benefits
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Annual allowance of time-in-lieu
• Join a leadership team committed to accountability, innovation, and continuous improvement. Enjoy opportunities for professional growth, a collaborative and inclusive culture, competitive compensation, and a mission-driven workplace.

 

ADDITIONAL INFORMATION 

 

Location:  Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

 

Hours of Work: Monday – Friday during regular business hours, however you may be required to be available occasionally during evenings and weekends according to departmental and organizational requirements.  

 

Recruitment Process

Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note:  Applicants must submit their application through this posting listed to be considered. Email and paper submissions  will not be accepted unless otherwise indicated.

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We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

 

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

 

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

 

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

 

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Required Skills

Required Experience