Production Support Engineer

Production Support Engineer
Responsible for supporting business-critical applications and systems through incident resolution, root-cause analysis, troubleshooting, change implementation, system monitoring, and application enhancements.The role combines production support with development activities while ensuring system availability, reliability, compliance, and a strong customer experience.Experience Required:
8–10 YearsKey Responsibilities
Provide application and production support, responding to customer requests, questions, incidents, and problem tickets.Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.Review and execute installation, release, and change plans according to established change-management procedures.Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.Install and maintain third-party software and hardware changes.Develop and improve monitoring, alerting, automation, and operational processes.Maintain technical documentation, support knowledge sharing, and contribute to team training.Work collaboratively with project leads, technical teams, business partners, and key stakeholders.Identify opportunities for continuous improvement, operational efficiency, and better customer experience.Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.Core Skills
Application / Production SupportIncident & Problem ManagementRoot Cause AnalysisTroubleshootingSystem Monitoring & AlertingScripting / AutomationProgramming & DebuggingSDLC / ISDLCCode Review & TestingChange / Release ManagementSystem Performance & ReliabilityThird-Party Software SupportTechnical DocumentationStakeholder CommunicationContinuous ImprovementEssential Skills
Infrastructure Skills:
Systems monitoring, performance, availability, and reliability management.Use of system commands and utilities.Installation and maintenance of third-party software and hardware.Production alert monitoring and response.Troubleshooting and root-cause analysis.Change procedures and implementation planning.On-call support.Application Skills:
Following SDLC processes.Participating in code reviews.Collaborating with development teams.Preparing test scripts and supporting application-related troubleshooting.Desirable Skills
Infrastructure Optimization and TuningProject Management
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