Service Representative - London Elgin Region
Full-time
Libro Credit Union
Career Opportunity
Libro Credit Union is growing!
Join Libro Credit Union as a Full Time Service Representative in London Elgin Region!
At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow.
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.
As a Certified B Corporation, we use business as a force for good. That means:
- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.
We are currently hiring a Service Representative supporting our London Elgin Region!
The Service Representative is the first point of contact for Owners at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and Owner satisfaction.
The Role
- Serve as the primary point of contact for Owners visiting the branch, calling in, or engaging through digital channels.
- Deliver prompt, friendly, and accurate service, ensuring a positive Owner experience at every interaction.
- Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
- Support Owners with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
- Handle Owner concerns or service issues with empathy, professionalism, and a focus on resolution.
- Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
- Recognize and act on opportunities to refer to branch specialists.
- Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
- Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.
What We're Looking For
- A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
- Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.
- Front-line customer service or financial services environment.
- Experience in a front-line customer service or financial services environment.
- Strong attention to detail skills working within a fast-paced environment.
We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:
- Competitive salaries, pension plans, & incentive programs, that value your dedication.
- Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!
With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good.
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at ***email_hidden*** any time during the recruitment process to let us know what supports you may need to be successful.
Vacancy posted 3 days ago
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