Housing Preparation and Support Worker, FT

Employment Type: Full-time, Permanent

Department: Housing Services

Union: Included (CUPE)

Salary Range: $29.87 (Level 3)

File #: 26-HS-12

Posting Date: July 22, 2026

Posting Close: July 29, 2026

Reason for vacancy: Replacement

Position Summary

Reporting to the Manager, Housing Services, or such other persons as deemed necessary by the agency, the Housing Preparation and Support Worker works to assess and identify clients for long term housing through counselling, referral and outreach. Once clients have been housed, the Housing Preparation and Support Worker continues to provide housing access, support and follow up services with a focus on the long-term success of the client in their housing.

Duties and Responsibilities

Housing Preparation, Assessment and Identification for Housing

• Implement housing preparation plans with clients (i.e. I.D., taxes, income supports, etc.).
• Provide crisis counseling and emotional support to proposed residents.
• Provide referrals to appropriate services.
• In collaboration with other Dixon Hall Housing Services staff, assess and identify all potential housing needs of the shelter residents and the readiness for permanent housing of those residents.
• Assess and triage clients to the appropriate level of housing support.
• Work with potential residents to identify their housing support needs; determine how those support services will be delivered.
• Provide clients access to Social Housing wait lists such as TAWL and Access Point and update applications as required.

Housing Occupancy

• Develop working relationships with public and private landlords to facilitate housing access.
• Engage in individualized housing searches with clients who are prepared to access permanent housing.
• Facilitate housing preparation for the purpose of moving clients into the position of being potential tenants, in collaboration with the other Housing Preparation/Support Workers from the Agency.
• Arrange steps for potential residents to move into housing (i.e. income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).

Housing Support

• Arrange and maintain regular and intermittent times for home visits with tenants.
• Support the tenants in maintaining their housing.
• Make referrals to appropriate services.
• Accompany clients to appointments if necessary.
• Liaise between property managers and tenants.
• Advocate on behalf of tenants.
• Educate tenants on their responsibilities and rights.
• Hold house meetings as required.
• Case conference with hospitals, doctors, other support agencies etc.
• Re-assess housing support needs as required.

Additional Client Support

• Assist clients with interpersonal skills, self-reliance, community building and other skills required for successful maintenance of housing via communal programming and one-on-one support.
• Plan and implement special events for residents of housing programs.
• Share responsibility with fellow staff members to ensure that the Homeless, Hostels and Housing department office is staffed.
• Provide individual support/counselling.
• Mediate conflicts that develop between clients and other significant people who surround them.

Administrative/Liaison

• Maintain appropriate information for statistics and files.
• Maintain client files.
• Attend department team and agency staff meetings.
• Provide letters for clients.
• Escort clients to hospitals, doctors, court, etc.
• Arrange funerals, notify families, liaise with police, etc., as required.
• Other jobs as assigned.

Qualifications

• Previous experience (one year or more) working in a shelter and/or housing environment.
• Previous experience (one year or more) assisting clients access and maintain housing.
• Post-secondary education in a relevant field (i.e. certificate, degree, or diploma in social services) preferred.
• Practical knowledge of crisis intervention, conflict resolution, counseling, harm reduction, community service agencies, and the homeless population gained through either experience or education/training.
• Demonstrated ability to use sound judgement, perform job duties with minimal supervision, and problem solve.
• Demonstrated ability to work sensitively with a wide variety of individuals and with groups of homeless and hard-to-house men and women in a community setting.
• Ability to collaborate with individuals, client groups, agencies, and other organizations working towards social change.
• Knowledge of political, structural and sociological reasons for homelessness, under housing and poverty.
• Ability to quickly identify issues and possible solutions.
• Strong written and verbal English language skills; knowledge of other languages will be considered an asset.
• Excellent writing skills for social assistance appeals, letters, etc.
• Ability to work with all levels of professionals in community agencies and government offices.
• Experience working with seniors.
• Ability to work as an individual and as a team member.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at View email address on ca.workus.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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