Community Learning Opportunity Guide

Job Responsibility:

Contact North BC has an immediate opening for an individual with customer service, data entry experience and/or sales support experience to fill the following full-time position:

Community Learning Opportunity Guide - Old Massett

Competition # CNBC-24-11-OLDM

What we do :

Contact North BC helps underserved British Columbians in small, rural, remote, First Nation, Metis, and Inuit communities by making it possible for them to access education and training without leaving their communities.

What you do as a member of our team :

Reporting to the Regional Learning Opportunities Coordinator, the Community Learning Opportunity Guide position is based in our Old Massett online learning centre. The successful candidate will:

· Actively support the Regional Learning Opportunities Coordinator (RLOC) to recruit and support students by responding to e-mail and telephone inquiries at the online learning centre, booking appointments for the RLOC and supporting the RLOC in other recruitment activities as needed

· Directly recruit students in the community following the standard recruitment process and build local community partnerships to act as referral sources as requested by the RLOC and within parameters set by the RLOC

· Prepare and maintain the online learning centre to support students using the centre

· Provide basic technical support to students or refer complex issues to our Information Technology department

· Enter and update complete and accurate data in the customer relationship management (CRM) system ensuring all required fields are populated on a daily and ongoing basis

· Record data on Requests for Services responded to at the online learning centre

· Provide support and technical services to students studying from home

What you need to be successful :

· Secondary school diploma or higher would be considered an asset

· Customer service experience

· Sales experience or support would be considered an asset

· Strong problem-solving abilities

· Experience with and ability to learn to use a variety of learning technologies such as audio, video and web conferencing

· Ability to take full responsibility for assigned areas of student services process while working with minimal supervision and recommending solutions when referring issues to the management team

· Highly developed verbal and written communication skills

· Detail oriented

· Previous data entry experience is considered an asset

· Experience with or knowledge of online learning is considered an asset

· Sound functional knowledge of MS Office Suite (Word, PowerPoint, Excel and Outlook)

· Ability to speak First Nations language(s) is considered an asset

· Proven ability to exercise sound judgement and diplomacy through contact with students, faculty/instructors, local host and other community stakeholders

Contact North BC provides :

· A dynamic and friendly work environment where employees have an opportunity to do meaningful work and grow

· The opportunity to contribute to our mandate to help British Columbians get the education and training they need for future opportunities

· 35 hrs/wk. which may include weekdays, evenings and/or weekends.

· An attractive compensation package:

o $21.00 per hour wage

o Competitive employee benefit package

o Employer/Employee Group RRSP with matching contribution plan of 6% each

o 15 days of accumulated paid vacation annually

How to apply :

· This position is open until filled

· Include at least two employment references

· Quote job competition number #CNBC-24-11-OLDM in the subject line of the e-mail

· Start Date: As soon as possible

Contact North BC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person