Customer Success Manager Ontario

Teamwork

Drive customer adoption and retention as a Customer Success Manager at Teamwork.Com, working remotely from Ontario with commercial ownership.You will manage a named B2B SaaS portfolio throughout its lifecycle. The role combines onboarding, value realization, renewals, expansion identification, and customer health management. You will support professional-services businesses using resource management, budgeting, and time tracking.Key Responsibilities:
Manage a dedicated portfolio across adoption, health, and retentionLead strategic reviews demonstrating return on investmentOwn commercial renewals, negotiations, and renewal preparednessMap agency workflows to Teamwork.Com capabilitiesDocument feedback for Product and Engineering teamsRequirements:
Three to five years managing B2B SaaS portfoliosExperience as a Customer Success or Account ManagerOntario residency and legal right to work in CanadaKnowledge of billable hours, utilization, and project marginsComfort with health metrics, CRM, and CS platformsBring consultative communication, data-backed retention planning, and commercial renewal ownership to Teamwork.Com customers across Ontario.
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