Guest Experience & Digital Brand Specialist

Position Overview

The Guest Experience & Digital Brand Specialist integrates real-world property staging with digital-world storytelling , ensuring that the high standards maintained on-site are effectively communicated online to inspire future bookings.

This role serves as the ultimate ambassador for the property . You will ensure that guest spaces are immaculate, welcoming, and thoughtfully prepared while capturing and sharing those “shareable moments” that communicate the experience of staying at Little Atlin Lodge.

By bridging on-site hospitality operations with digital storytelling and social media , this role transforms everyday property excellence into a powerful marketing engine that attracts future guests.

This is a full-time seasonal position running from May 1 to September 1 , based at a remote tourism property on Little Atlin Lake, 1 hour south of Whitehorse. The role consists of a 37.5 hour work week , typically five days per week (7.5 hours per day), Sunday through Thursday . Some flexibility in scheduling and days off may be required depending needs of the operation and employee.

Key Responsibilities

Guest Experience & Property Care

• Clean and prepare cabins, lodge spaces, and guest areas to a high standard
• Stage amenities and manage the “small details” that elevate guest experience
• Prepare hot tubs, firewood, kitchens, and guest-ready spaces
• Provide guest welcoming, orientation, and general hospitality support
• Ensure spaces are safe, organized, and ready for guest use
• Perform light maintenance and minor repairs as needed
• Manage laundry and linen services

Property Presentation & Experience Staging

• Maintain the overall visual standard and presentation of the property
• Ensure outdoor and indoor guest spaces feel welcoming, thoughtful, and intentional
• Identify opportunities to enhance guest comfort and memorable moments

Digital Brand & Storytelling

• Capture photos and videos that reflect authentic guest experiences and the natural environment
• Share content through social media platforms to promote the property
• Turn everyday lodge life into compelling digital storytelling
• Support the marketing of the property through consistent and engaging online presence

Qualifications

• Is currently a student, or has lived in the Yukon for over a year and under the age of 25.
• Experience or interest in hospitality, tourism, property care, or guest services is an asset
• Interest in storytelling, photography, or social media content creation
• Strong attention to detail and pride in maintaining high standards
• Comfortable performing hands-on tasks including cleaning, staging, and light maintenance
• Friendly, welcoming personality with strong communication skills
• Ability to work independently and manage varied responsibilities
• Are able to pull a sled of firewood, split firewood with an axe and make kindling

Ideal Candidate

The ideal candidate is someone who enjoys creating beautiful, welcoming spaces while sharing those experiences with others . You notice the small details that make a stay special and enjoy capturing authentic moments that inspire others to visit.

This role is perfect for someone who enjoys hospitality, creativity, and life in a unique northern setting . The ideal candidate will also be comfortable using axes to split firewood and can pull sleds with some weight.

How to Apply

Please submit a resume along with a short introduction about why you are interested in the role and any relevant qualification. If available, include examples of photography, social media work, or creative projects. If you live in the Southern Lakes area, on site stay is not required. Commuting to the jobsite is possible.

Km 6 on the Atlin Road