Director Of Operations

Are you an experienced operations leader who excels at turning strategy into action? Do you enjoy leading teams, improving business processes, and driving organizational performance?
Our client is seeking a
Director of Operations
to join its leadership team. Reporting directly to the CEO, this role offers the opportunity to make a meaningful impact on day-to-day operations, financial performance, and long-term strategic direction.
This is a broad leadership position overseeing multiple business functions, including finance, human resources, IT, communications, events, sales, and administration. The successful candidate will bring strong business acumen, financial expertise, and a collaborative leadership style to support operational excellence and deliver value to the organization's members and the broader insurance community.
Key ResponsibilitiesStrategic Leadership
Work closely with the CEO and department leaders to align daily operations with organizational goals and strategic priorities.
Support the development and implementation of corporate strategies, including financial planning and fiscal management.
Monitor strategic plan performance, analyze monthly reporting, and communicate progress to the CEO.
Serve as the primary liaison for assigned board committees and represent the organization at Board of Directors meetings as required.
Act on behalf of the CEO during their absence.
Financial Management and Business Development
Lead the organization's annual and three-year consolidated budgeting processes.
Oversee project budgets, financial forecasts, and long-term financial planning, ensuring alignment with approved budgets.
Work with the Finance Supervisor to support accounts receivable performance and collection targets.
Identify and contribute to business development initiatives that support revenue growth and enhance member value.
People Leadership and Operational Excellence
Lead, mentor, and support department managers and specialists, ensuring clear reporting structures and accountability across the organization.
Promote collaboration between departments and resolve operational challenges as they arise.
Oversee workforce planning, employee onboarding, and compliance with digital HRIS processes.
Facilitate staff meetings to communicate priorities, share results, and address operational challenges.
Events, Administration and Technology
Oversee the planning and delivery of key organizational events, including the annual convention and Annual General Meeting.
Lead event planning teams and oversee event-related contractual commitments.
Review and negotiate contracts and service-level agreements with external vendors and service providers.
Oversee IT requirements, including software, hardware, subscriptions, and systems.
Manage facilities-related requirements, building security, and office supply procurement.
Qualifications and ExperienceBachelor's degree or higher in Operations Management, Business Administration, or a related field.
Minimum of five years of senior management experience.
Experience in the insurance industry is considered a strong asset.
Significant experience with financial reporting, budgeting, accounting systems, internal controls, and procurement. A CPA designation is considered an asset.
Advanced computer skills, including Microsoft Word, Excel, PowerPoint, Adobe products, and HRIS and accounting software.
Demonstrated ability to delegate effectively, lead a distributed organization, manage risk, and make sound decisions under pressure.
Excellent written and verbal communication skills, strong analytical capabilities, emotional intelligence, and the ability to navigate conflict with professionalism and diplomacy.
Working ConditionsHybrid work environment, with three days per week in the office following successful completion of the probationary period.
Travel as required for organizational events and industry representation.
Ability to use a computer and related equipment and attend and deliver presentations.
Why Consider This Opportunity?This is an opportunity to step into a senior leadership role with broad organizational influence. You will work closely with the CEO, support a diverse team, and help shape the operational and financial success of an organization serving Alberta's insurance community.
If you are a strategic, financially minded leader who enjoys building strong teams and driving operational improvements, we encourage you to apply.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.
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