Senior Technical Systems Analyst

WestJet Airlines

Lead enterprise technology support for WestJet across Marketing, GX, Sales, and Cargo, using troubleshooting and systems expertise. This senior analyst role supports operational and enablement pods.As a lead technical resource within Commercial Tech Solutions, you will administer systems, implement improvements, resolve incidents, and maintain platform stability. The work includes change, incident, and release management, plus sprint estimation, planning, and delivery. You may gather requirements and propose solutions for business needs.Key Responsibilities:
Administer technology across assigned product or operational teamsLead priority sprint work items within established timelinesManage change, incident, and problem activitiesTroubleshoot architecture and resolve complex technology challengesMaintain support runbooks, documentation, and knowledge managementRequirements:
Degree or diploma in Computer Science or related disciplineEight or more years supporting enterprise technology solutionsExperience with web-based, hosted, proprietary, and SaaS platformsWorking knowledge of MS SQL, Oracle, PowerShell, and PythonStrong incident management, ITIL, and stakeholder-management capabilitiesBring enterprise systems leadership, incident resolution, and technical delivery expertise to WestJet’s business-critical technology platforms.
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