Genesys Platform Lead/SME - long term contract
Oomple
Description
Job Title: Genesys Platform Lead/SME
Location: Remote, Canada
Security Clearance: Eligible for Enhanced Reliability
Job Summary
The Genesys Platform Lead/SME is essential in aligning business requirements with technical execution. This senior role involves taking ownership of the Genesys enhancement portfolio and leading projects from inception to implementation and operational transition. The successful candidate will collaborate closely with business stakeholders, the Customer Care Team, Technical Operations Services (TOS), platform teams, managed service providers, and technology vendors.
Key Responsibilities
- Lead the intake, analysis, prioritization, and delivery of Genesys enhancement requests.
- Translate business needs into requirements, user stories, solution designs, and actionable delivery plans.
- Establish and maintain the enhancement backlog, roadmap, and release plan.
- Configure and extend Genesys Cloud to enhance customer and agent experiences.
- Coordinate lower environments, releases, governance, and operational processes with TOS.
- Design and implement integrations with ServiceNow, Salesforce, reporting and data platforms, middleware, and related enterprise technologies.
- Support routing, reporting, analytics, dashboards, artificial intelligence, automation, workforce optimization, and broader customer-experience initiatives.
- Troubleshoot technical and operational issues across the Genesys ecosystem.
- Coordinate vendors, managed service providers, technical teams, and business stakeholders.
- Establish delivery processes, documentation standards, and operational-readiness practices.
- Provide mentoring, documentation, knowledge transfer, and expert guidance to enhance internal platform capabilities.
Ideal Candidate Profile
The ideal candidate will be a senior Genesys Cloud practitioner with extensive platform knowledge, delivery leadership experience, and strong stakeholder management skills. The candidate should possess:
- Over five years of hands-on Genesys Cloud CX experience.
- Advanced skills in Genesys Cloud configuration, administration, troubleshooting, and enhancement delivery.
- Experience designing and implementing integrations using APIs, middleware, and cloud integration patterns.
- Experience integrating Genesys with platforms such as ServiceNow, Salesforce, Azure, enterprise data platforms, and reporting solutions.
- Strong understanding of contact-center and customer-experience domains.
- Experience leading requirements gathering, solution design, backlog prioritization, and Agile delivery.
- Ability to create user stories, facilitate sprint planning, and coordinate releases.
- Experience developing reporting, analytics, dashboards, and performance indicators.
- Strong technical problem-solving and troubleshooting skills.
- Excellent written and verbal communication abilities in English.
- Capability to facilitate workshops and communicate effectively with business leaders, technical teams, vendors, and managed service providers.
- Ability to work independently, manage competing priorities, and perform effectively under pressure.
- Experience mentoring internal team members and transferring platform knowledge.
Work Environment
This position is remote, based in Canada.
Call to Action
If you are a qualified candidate with a passion for enhancing customer experiences and leading technical initiatives, we encourage you to apply for this exciting opportunity. Click the apply button to submit your application or contact us for more information.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Genesys Platform Lead/SME - long term contract in Canada vacancy
- ...Description Job Title: Genesys Platform Lead/SME Location: Remote, Canada Security Clearance: Enhanced Job Summary The Genesys Platform Lead/SME is essential in aligning business requirements with technical execution. This senior role involves taking...Long term contractRemote work
- ...dedicated to enhancing the quality of life for our community and are currently searching for a highly skilled Oracle Retail Project Manager to lead retail transformation initiatives within the Information Technology department. Job Summary We are looking for a senior Oracle...Long term contract
- ...teamwork, and making an impact. Contract Duration: July to December 2026... ..., facilitator, and servant leader, the Scrum Master will guide... ...Coach and mentor teams, team leads, and stakeholders on Agile and... ...Métis homelands. We honour the long history of these lands and actively...SuggestedContract workInternshipRemote work
- ...The Lead PBAC Engineer is responsible for architecting, deploying, and operating secure application... ...technology trends and related issues Develop long-term strategies for supported security systems Design and implement PBAC platform components, including a central Policy...Long term contractRemote job
- ...are passionate about quality, teamwork, and making an impact. Contract Term: July 20, 2026 – December 31, 2026 Security Clearance: Current... ...Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between...SuggestedContract workInternshipRemote work
- ...Project & Business Support • Support contract-specific hazard assessments and project safety... ...for a placement where you'll spend your term observing from the sidelines, this probably... ...portuaires, parkings souterrains, tunnels, etc. Leader mondial sur son marché, elle réalise un...Contract workFor contractorsFixed term contractInternshipWork at officeLocal area
- ...line. The Role This is a senior technical role within the Platforms and Enablement team. You will own delivery quality and technical... ...solution focused with a growth mindset. Responsibilities Manage, lead and grow clients in your portfolio. Serve as a senior...Shift work
$140k - $160k per year
.... If this sounds exciting, we’d love to hear from you! About the Role We're looking for a hands-on Engineering Manager to lead our Platform Foundations team — a small, high-leverage group responsible for defining the engineering standards and foundational components that...Remote workFlexible hours$110k per year
...costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital... ...challenges, uncover growth opportunities, and strengthen long-term relationships. Lead the onboarding and delivery of strategic projects for enterprise...Long term contractLocal areaRemote workFlexible hours$55k - $57k per year
...living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences... ...records. Please note: This is a full-time, 8-month contract position. What you'll get the opportunity to do: Invoice Processing...Full timeContract workLocal areaRemote workFlexible hours$98.82k - $117k per year
...StackAdapt is the leading technology company that empowers marketers... ...AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance... ...The Global Revenue Onboarding Lead role is a key member of... ...competitive positioning. SME & Manager Enablement: Coordinate...Local areaRemote workWork from homeHome office- ...expanding to Montreal. We are looking for a passionate and dedicated Lead Character Artist to join us and bring our first AAA game to life.... ...or coordinator. Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending...Long term contract
- ...are passionate about quality, teamwork, and making an impact. Contract Duration: July to December 2026 Security Clearance: Reliability... ...and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation...Contract workInternshipRemote work
$114.4k - $135.85k per year
...StackAdapt is the leading technology company that empowers marketers... ...AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance... ...products. The Senior Lead, Vertical & Performance Solutions... ...activities ~ Serve as a SME to our clients and internal stakeholders...Local areaRemote workWork from homeHome office$200k per year
...500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun... ...Whether you are a Senior Engineer, Tech Lead, or DevOps Engineer, you will collaborate... ...application development and Agentic frameworks and platforms (e.g., LangGraph, Agentspace, etc.)...Permanent employmentFull timeManual laborImmediate startRemote workFlexible hours- ...We are looking for a hands-on Lead Java Developer with 12+ years of experience to drive the backend architecture and development of a key Dynamic Portfolios platform for a leading Wealth Management firm. In this role, you will lead a Scrum team, design secure REST APIs and...Remote job
- ...Opportunity at ARC’TERYX: As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including...Full time
- ...fees or compounding interest. ML Feature Platform is one of the two teams that compose the... ...delivering quarterly goals for your team, leading engineers on your team through ambiguity to... ...or business issues, advocate for them, and lead in solving them. · You will support the...Remote jobWork at officeFlexible hours
- ...and agentic architectures. Why Join Us? Be part of a global leader in asset management Work on enterprise-scale Generative AI... ...Design and build memory architectures for session-based, short-term, and long-term memory (e.g., RAG pipelines, vector stores, conversation buffers...Long term contractRemote jobTemporary work
$100k - $200k per year
..., committed to making a positive impact on its customers, employees, and communities. The Role As a Senior Product Manager, Platform on the Compass Patient data product , you will own data quality and data features for our Compass Platform. The Compass Platform...Remote jobWork at officeLocal areaWork from home$250k - $400k per year
...is simple: help them win. About this role The Engagement Lead is a distinct career track at Very — separate from engineering and... ...systems product development ~ History of working directly with contract manufacturers ~ Experience in a pre-sales or solutions engineering...Hourly payFull timeContract workFor contractorsRemote workHome officeShift work$110k - $150k per year
...market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data... ...Summary: We are seeking an Intermediate Fullstack AI Platform Engineer to help build production AI agents and agent-backed workflows...Manual labor- ...delivering innovative software trusted by leading brands worldwide to navigate volatility... ...end-to-end supply chain operations, from long-term strategic planning to real-time execution... ...technical vision for a Databricks-centric platform, focusing on Delta Sharing, Unity Catalog...Long term contractPermanent employmentWorldwideFlexible hours
- ...actionable data initiatives. The successful applicant will oversee the complete design of data product solutions for the enterprise data platform while ensuring alignment with organizational information strategies and governance standards. Key Responsibilities Collect,...Contract workRemote work
- ...our TikTok Shop and broader e-commerce ecosystem. This includes Shopify, TikTok Shop, Amazon, Faire, and other e-commerce wholesale platforms. This is a senior, execution-focused role. We are not looking for someone to learn TikTok on the job. You must come in as a TikTok...
- ...Act as a trusted point of contact for internal teams, customers, and partners, ensuring smooth operations on our electronic trading platform. Diagnose, troubleshoot, and resolve issues related to trading workflows, exchange connectivity, and data systems in real time....Worldwide
- ...Join a leading-edge technology firm that powers real-time trading systems for some of the world... ...We're looking for an experienced Support Lead to oversee Support & Investigation... ...world-class support for our capital markets platform, coordinating global shift schedules to ensure...Work at officeShift work2 days per week3 days per week
- ...Join EPAM as a Lead DevOps Engineer , where you will drive observability excellence, strengthen monitoring practices, and ensure system reliability across a complex production environment. Your expertise will directly improve operational maturity and support delivery at...Remote jobShift work
$100 per hour
...Location: Remote, Canada (must be available EST) Structure : Contract 6 months to start Pay: Up to $100.00 p/h inc. CAD -- We have... ...of your personal information in accordance with our Privacy Policy and Terms of Service: For more roles like this, please go to...Contract workRemote work$180k - $210k per year
...Full Benefits The Opportunity An industry-leading manufacturing organization is seeking a senior Human Resources leader to oversee people strategy across a large... ...base salary ~25% annual bonus opportunity ~ Long-term incentive/equity program ~ Car allowance ~...Long term contractPermanent employmentFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Genesys Platform Lead/SME - long term contract. Be the first to apply!
Related searches