Account Manager - Public Sector (Edmonton)

For over 45 years, Computronix has partnered with government agencies to deliver industryleading POSSE Enterprise Work Management software. Our solutions help state, county, and city organizations streamline regulatory workflows, make better decisions, and serve their citizens more effectively. We're known for strong client relationships, ethical business practices, and a collaborative culture that values longterm impact over shortterm wins. Our low turnover rate, challenging work, and team collaboration create a high-morale environment with lots of opportunity to innovate, build your career, and never get bored! As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value. Responsibilities

Client Relationship Management: Build andmaintainrelationships with key client stakeholders (Csuite, operational, IT). Act as an advocate for both the client and internalteams, manage escalations, and cultivate client champions. Strategic Planning: Develop andmaintainclient-specific roadmaps, align upgrades with business priorities, andprovidebudget guidance for annual support and SaaS costs. Creating a vision: Ensure the client is aware of thevarioussolutions to their problems and lead them through a plan of action. Communication: Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments. Product & Services Advocacy: Maintaindeep knowledge ofvariousproductand support offerings; advise clients on upgrade paths and champion enhancement requests. Sales & Opportunity Management: Identifybusiness needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities. Contract & Vendor Management: Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments. Internal Collaboration: Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges. Metrics & Continuous Improvement: Track account performance, contribute to KPIs, andparticipatein best-practice initiatives. Qualifications

Bachelor''s degree in business, IT, or related field (or equivalent experience). 5-7+ years in account management or enterprise software solutions. Provincial and Municipal Government experience preferred. Strong understanding of SaaS, licensing, and enterprise software implementation. Excellent communication, relationship-building, and problem-solving skills. Benefits

Competitive compensation aligned with your skills and experience. Comprehensive benefits include generous medical, dental, and vision coverage, plus retirement plans with company match. Professional growth opportunities through our in-house CX Academy and ongoing learning initiatives. A voice at the tablepresent ideas and solutions in an workplace that fosters trust, respect, and service. Interview Process

Phone Interview with Recruiting Manager (virtual) Phone Interview with Hiring Manager (virtual) Technical Interview (In-person) Assessment Final Interview with the Executive Team (In-person) Candidate identity verification is required during the final interview phase.

#J-18808-Ljbffr