Gestionnaire Transformation Centre Client
Export Development Canada
Transformez les services au client d’EDC grâce au numérique, à l’automatisation et à une gestion opérationnelle fondée sur les données.Ce poste de gestionnaire dirige une équipe bilingue qui soutient clients et partenaires dans plusieurs besoins de service. Vous façonnerez un modèle optimisé par l’intervention humaine. Vous favoriserez le libre-service, le routage intelligent et la résolution dès le premier contact.Responsabilités clés :
Conduire la transformation du modèle de service axé sur le numériqueNormaliser les processus et éliminer les causes profondes d’inefficacitéRenforcer contrôles, qualité et continuité des activitésDiriger le changement et coordonner les fonctionsRéaliser les plans d’affaires et engagements liés aux indicateurs clésExigences :
Sept ans d’expérience progressive dans un centre à fort volumeExpérience de projets de transformation de centres d’appels ou bancairesCapacité à utiliser les données pour améliorer productivité et efficacitéLeadership du changement, communication et influence interfonctionnelleDiplôme en commerce, finance, économie ou domaine connexeVotre leadership du changement et votre maîtrise du numérique soutiendront la prochaine évolution des services au client d’EDC.
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Conduire la transformation du modèle de service axé sur le numériqueNormaliser les processus et éliminer les causes profondes d’inefficacitéRenforcer contrôles, qualité et continuité des activitésDiriger le changement et coordonner les fonctionsRéaliser les plans d’affaires et engagements liés aux indicateurs clésExigences :
Sept ans d’expérience progressive dans un centre à fort volumeExpérience de projets de transformation de centres d’appels ou bancairesCapacité à utiliser les données pour améliorer productivité et efficacitéLeadership du changement, communication et influence interfonctionnelleDiplôme en commerce, finance, économie ou domaine connexeVotre leadership du changement et votre maîtrise du numérique soutiendront la prochaine évolution des services au client d’EDC.
#J-18808-Ljbffr
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