Program Support Manager - New Development Project

Overview

Job description Do you have experience in project/program management, cross-functional or development projects and/or have you worked in the customer services environment and would you like to progress and develop new skills? Then this job is for you! The A220 commercial aircraft Programme is looking for a new development project Program Support Manager to join our Fleet Efficiency team based in Mirabel (Québec, Canada). You will work jointly with the rest of the A220 Programme organization to improve the A220 fleet performance in service and ensure Customer Services impacts and required deliverables as part of the new development project are defined, understood and secured for each proposed aircraft modification. Reporting to the Head of Supplier Support Management & Continuous Development and the Customer Services Leader, you will contribute to the mission of the Fleet Efficiency team to ensure safe and economic operation of the Airbus A220 fleet in-service while continuously improving customer satisfaction. The team is organized to promote autonomous cross-collaboration, mutual support and collective learning. Your role as Program Support Manager will be to act as the Customer Services voice within the new development programme and ensure Customer Services objectives and requirements are captured and implemented. Your working environment The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area. The region offers a high quality of life for professionals and families, balancing career opportunities and outdoor activities.

Benefits

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: Hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to 10,000+ e-learning courses, certifications, accelerated development programmes and national/international mobility.

Responsibilities

Your challenges Work with the Program Support team, Customer Services Leader and Project Planner to understand, define and secure deliverables, ensure in-service impacts are taken into account and integrate Customer Services requirements throughout all phases of the new development programme, coordinating internal and external activities between A220 Customer Services BUs and the rest of the company. Represent Customer Services in governance activities (modifications introduction scenarios, weekly new development reviews, configuration management reviews, risk & opportunity reviews, maturity gates, programme reviews), prepare supporting materials, ensure Customer Services requirements are respected and follow up on related actions. Manage the interface with the multidisciplinary A220 team and the broader A220 Programme team (ABB), participating in programme processes to bring the Customer Services and in-service fleet perspective: engineering management, safety monitoring and enhancement, product definition, airworthiness management, delivery support, marketing, etc. In collaboration with Customer Services business units and programme stakeholders, ensure definition, preparation and deployment of the in-service strategy (SB policy, embodiment campaigns, spares, etc.) to be validated at CCB, and conduct detailed follow-up of processes leading to appropriate fleet support. Create a strong link with A220 Customer Services BUs to gain an in-depth understanding of critical operational requirements, becoming the customer voice and contributing to product maturity for entry into service. Manage, with the Project Planner, projects under your supervision using best project management practices, especially by: Putting in place required planning and following it while managing interdependencies between customer services activities and the rest of the company; Driving on-time and on-cost progression of projects, updating schedules as needed and communicating with stakeholders to keep projects on track; Supporting implementation of dashboards to track project deliverables and related indicators for reporting and escalation; Optimizing project efficiency, resource allocation and overall project success; Contributing to cost follow-up for projects under your management and ensuring maintenance of cost tracking; Collaborating on financial exercises and performing necessary follow-ups.

Qualifications

Your profile Degree in Aerospace Engineering or equivalent. Minimum of seven (7) years' experience in engineering and/or aircraft operation. Experience managing significant multi-disciplinary projects. Significant experience interacting with airline customers and managing relationships; Airbus and/or A220 and/or Customer Services experience is a definite asset. Customer-focused and behave with integrity at all times. Strong business and financial acumen combined with a strategic view. Excellent interpersonal and communication skills; treat people with respect. Ability to build and lead high-performance teams in a fast-paced environment with constantly changing priorities. Care for people development, team spirit and value everyone's contribution. Self-organized, strong time management, high autonomy and drive. Ability to manage multiple priorities simultaneously. Critical mindset able to defend their point of view when necessary. Availability for short-notice travel. This job requires awareness of potential compliance risks and a commitment to act with integrity, which are the foundation for the Company's success, reputation and sustainable growth. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

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