Technical Program Manager

NOTE : Although this role is going to be in Toronto, several members of the interviewing team will be in Europe. Let candidates know that some flexibility will be required.

Must have skills : Experience moving technical/engineering programs and products from inception to delivery, Strong communication/relationship building skills across all business levels, Strong analytical skills, ability to set up roadmaps, project plans, and schedules.

This role will be part of the Program Management Office (PMO) team within Marketing Technology (MarTech). You’ll work on and lead sophisticated cross-organizational programs working with partners to build roadmaps, plan requirements, manage timelines, identify risks, and communicate clearly with cross-functional partners across the company.

We are looking for a diligent, self-organized, and motivated individual with the ability to work independently through everyday tasks and challenges. Candidate must have knowledge of product lifecycle management and experience in agile execution. In addition, it is important for this role to have technical knowledge to be able to influence and lead technical programs.

Successful candidate must be at ease working in a cross-functional and globally distributed team with high emphasis on successful and timely delivery. The team is committed to diversity and inclusion, we love connecting people from different backgrounds, perspectives and geographies!

Responsibilities:

• Define program objectives with key business partners, key products to be delivered and develop project specifications, agree project plan baseline including scope, key activities, deliverables, resource requirements, dependencies, time and constraints.
• Partner with engineering and product leaderships to drive consistency in delivering quality products through agile processes at scale
• Set up roadmaps, project plans and schedules.
• Manage relationships amongst key partners by building confidence and trust with clear professional communications on all management levels and assured expectation management.
• Drive program execution; track delivery; expect, monitor and control change, own scope management and risk management; proactively seek and resolve blockers through effective collaboration.
• Conduct progress reviews to assess project outcomes, build confidence that projects will deliver to time, budget and agreed standards. Provide timely, consistent and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization.

Basic Qualifications:

• BA/BS degree required (technical degree preferred).
• At least 6 years of experience with program management ( technical preferred).
• Strong process orientation as well as business acumen and communication skills.
• Experience moving technical or engineering programs and products from inception to delivery
• Good stakeholder management skills across all levels of hierarchy
• Good knowledge in simplifying/automating ways of working
• Proficient in analytical and problem-solving skills.
• Experience with collaboration, planning and project management tools (e.g. Airtable, JIRA, Confluence, dashboarding with queries and rich filters).
• Deep knowledge of product lifecycle management.
• Extreme attention to detail and precision in producing quality output.
• Proficient use of Google Office Suite (Docs, Sheets, and Slides)

Bonus Skills:

Background in digital marketing domain or technology