Video Monitoring Supervisor- DND
Full-time
Commissionaires Victoria, The Islands And Yukon
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Join Commissionaires Victoria, the Islands and Yukon, Canada’s premier not-for-profit security provider. Over 90% of our revenue is reinvested into our team members, supporting competitive wages, benefits, and meaningful careers in public safety.
With 22,000+ employees nationwide and more than 800 serving Vancouver Island and Yukon, we deliver customized security solutions to public and private sector clients, including uniformed guard services, mobile response, by-law enforcement, and identification services. Position SummaryWe are seeking a proactive and observant Live Video Monitoring Supervisor to lead real-time video intelligence operations focused on crime prevention, threat deterrence, and incident response. This role blends technology-enabled monitoring, analytical thinking, and rapid decision-making in a control-room environment. You will identify emerging risks, intervene using on-site audio deterrence when appropriate, and coordinate response actions, including communication with law enforcement when required. Ideal for someone who stays calm under pressure, thinks critically, and takes decisive action in fast-paced situations.
Location: CFB Esquimalt
Shifts: Various days, evenings, and overnight shifts
Schedule: Days
Reports to: Det Commander
Starting Wage: $26.67+RSP
Key Responsibilities:
Monitor live video feeds using surveillance platforms, analytics, and AI-assisted detection tools
Identify suspicious activity and execute established prevention and response procedures
Deliver verbal deterrence messaging through on-site audio systems when appropriate
Assess evolving situations and determine appropriate escalation steps
Communicate directly with law enforcement and emergency services when required
Maintain situational awareness across multiple sites and camera views simultaneously
Document incidents, observations, and actions accurately in reporting systems
Verify alerts generated by detection and analytics software
Remain professional and composed during live or high-pressure incidents
- Follow all data security, confidentiality, and operational integrity standards
- Report system issues or process gaps impacting monitoring effectiveness
- Valid BC Security Worker License (Security Guard/Security Alarm Monitor), or willingness to obtain
- Have or be able to obtain a Government of Canada level II (Secret) security clearance
Strong attention to detail and ability to monitor multiple feeds simultaneously
Sound decision-making skills and ability to apply procedures consistently
Clear, confident verbal communication skills
Ability to remain calm and effective during time-sensitive situations
Comfortable working with technology-driven monitoring systems
Strong written communication for accurate incident reporting
Ability to follow structured procedures while adapting to dynamic environments
Professionalism, discretion, and reliability
Ability to work independently and collaboratively within a team
BENEFITS AND PERKS:
- Free and paid training programs
- Opportunities for advancement
- Exclusive partnership rates with BMO, Bell, and Hero Travel program
- Recognition and reward programs
- Extended health, dental, and vision coverage
- Free uniform and dry-cleaning reimbursement
- Safety boot reimbursement and PPE provided (as applicable)
- RRSP contributions
- Referral bonuses
- And more!
Vacancy posted more than 2 months ago
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