Director Operations

This position oversees daily operations of the resorts; assists the General Manager with handling all guest and team member issues effectively while keeping the resort running smoothly.

• Demonstrates commitment and dedication to our Inspired Hospitality culture and Hilton Values.

• Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as required.

• Monitor resort operations performance through verification and analysis of guest satisfaction systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as required.

• Assists the General Manager with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives.

• Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service.

• Monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement.

• Tours the property daily; perform regular daily room inspections to ensure superior quality for members, owners, and guests.

• Works with yield management to maximize room inventory, utilization, and revenue.

• Daily review of security and incident reports; oversees the efficient incident reporting.

• Manages staff accommodation operations including inspections, lease administration, rent collection, rent payment tracking, move-ins, move-outs and maintenance coordination.

• Oversees LightStay sustainability reporting, ensuring accurate and timely entry of environmental and operational data in accordance with Corporate requirements.

• Maintains and oversees the property’s Safety and Security Program, ensuring all required documentation, assessments, training records, inspections and compliance materials are completed, collected and uploaded in accordance with Corporate standards.

• Maintains a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors.

• Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary.

• Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence, and mutual respect.

• Complies with all quality assurance guidelines and achieve prescribes goals during annual audits.

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Adheres to Company standards and maintains compliance with all policies and procedures.

Compensation: $82,000.00 - $91,000.00 CAD per year. This role is alo eligible for annual performance bonuses.

• 3-5 years of related experience.

• 4+ years of management or supervisory experience.

• First Aid Certification.

• CPR/AED Certification (Adult, Infant, and Child Rescue).

• Valid Driver’s License (non-commercial) must be location specific.