Senior CRM Developer - RQ11500

Responsibilities

• Required to translate technical systems specifications into working, tested applications.

This includes:

developing detailed programming specifications

writing and/or generating code o compiling data-driven programs, maintaining, and conducting unit tests.

•Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

• Experience in programming and analysis; specialized software package support at the specified experience level

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

• Experience in structured methodologies for the development, design, implementation and maintenance of applications

• Experience in design, code, test, debug and document applications

• Experience in the use of object and/or third generation language development tools

• Experience in one or more programming languages

• Experience in application design, latest design patters, deployment and troubleshooting

• Experience with relational and hierarchical database technologies

• Experience in the use of information retrieval packages using query languages

• Experience with one or more communications protocols

• Experience in structured methodologies for the design, development, implementation and maintenance of applications

• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

• A team player with a track record for meeting deadlines

Desirable Skills

• Knowledge and experience with programming Internet-ready applications

• Knowledge and experience in rapid application development (RAD) methodologies

• Knowledge and understanding of Information Management principles, concepts, policies and practices

• Experience with middleware and gateways

• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

• Ability to provide post-implementation support and resolve any post-implementation technical issues

• Experience conducting design walkthrough sessions with project team

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards • Ability to provide user and system documentation as required

Skills

Experience and Skill Set Requirements

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%)

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365

Communication Skills (20%)

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

Must Have:

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge of .NET, C#, JavaScript
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

Nice to have:

Prior OPS/Public sector exp.