Chef Méthode Support / Head Of Support Methods

You have technical support experience, have worked in the aerospace industry, and want to evolve and develop new skills? This position is for you! The A220 commercial aircraft program is seeking a Technical Support Manager for the A220 Line A to join our Technical Support team based in Mirabel (Quebec, Canada), where you will work jointly with the technical support team and production managers. You will be part of the TSFS (Technical Support) team responsible for handling technical issues that fall outside the direct control of operators and Front-Line Managers (FLMs), while focusing on identifying, analyzing, and resolving recurring technical challenges. Providing an end-to-end (E2E) perspective at the shop floor level within the production team is a crucial aspect of the role. The team's organization is structured to promote cross-functional collaboration in an autonomous manner, supporting one another and learning collectively. Your role in technical support will be to manage ME production support for the A220 FAL Line A and be the voice of the HO ME (Head of ME) to the CDTs by integrating ME development, fabrication processes (Build Process), SLB, tooling (J&T), site services and maintenance, as well as digital and industrial innovations.Challenges
Lead a team of approximately 25 people (employees, temporary staff, and Work Packages).Drive OPEX/CAPEX budgets, budgetary control, and resource capacity planning.Guarantee compliance with legal and airworthiness requirements (POA approval maintenance) as well as brand image standards.Maintain the team's technical skill levels despite staff turnover (in connection with the ME Academy).Manage Manufacturing Engineering (ME) support for the A220 production line (FAL Line A in Mirabel).Resolve recurring and complex technical issues escalated by the workshop.Optimize operational processes, planning, and production control to achieve Industrial Excellence.Deploy performance improvement plans (ramp-up, cycle reduction, cost convergence).Ensure the performance of the line balancing process (Synchronized Line Balancing - SLB) and support the Run @ Rate (View email address on ca.hrm.tc) exercise.Supervise work orders and technical modification requests per station.Coordinate improvements related to tooling (J&T), maintenance, and plant layout.Support digital transformation by introducing new digital tools and eliminating roadblocks.Represent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the Airbus ME community in Europe.Foster cross-functional synergy with key stakeholders (Tooling, Maintenance, Logistics, Ground Tests, etc.).Share best practices within the A220 program to ensure consistency of operations.Instill the Airbus project management culture (LBIP process, OP commitments).Profile
You hold an academic and/or technical background in aerospace and/or management with approximately ten (10) years of experience;
You demonstrate leadership, judgment, flexibility, and are capable of working with minimal supervision;
You have successfully managed technical projects to ensure the optimal industrialization of a product;
You possess strong interpersonal skills.Benefits
Financial Benefits: Attractive salary, annual bonus, collective insurance plan, pension plan, and stock purchase plan.Work/Life Balance: A hybrid work policy (based on operational needs), an on-site cafeteria, and a highly competitive leave policy.Well-being / Health: Employee Assistance Program (EAP), discount program, on-site medical service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.Personal Development: Numerous growth opportunities and training possibilities (a catalog of over 10,000 freely accessible e-training courses to develop your employability, certifications, accelerated development programs, national and international mobility).Employment Details
Company: Airbus Canada Limited PartnershipContract Type: PermanentExperience Level: ProfessionalJob Family: LeadershipEqual Opportunity Statement
Airbus is committed to achieving workforce diversity and creating an inclusive working environment.We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all.Corporate Overview
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
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