Enterprise Customer Success Manager

Enterprise customer relationships and renewal strategy anchor this Customer Success Manager role at Minga, with remote east coast or Kelowna hybrid work available. Support customers from onboarding through renewal.This individual contributor role serves as the primary contact for assigned accounts and manages up to 100 customers. You will understand customer goals, create success plans, monitor account health, and address risks proactively. The position reports to the Customer Experience Manager and is primarily senior level.Key Responsibilities:
Serve as the main contact for assigned customer accountsDevelop success plans with milestones and action itemsAnticipate needs and resolve potential customer issuesEngage in renewal discussions with the sales teamDeliver training that maximizes product valueRequirements:
Three or more years of customer success experienceExperience working with enterprise or tier one customersExperience handling inquiries through email, chat, and phoneWorking knowledge of Zoom and multiple time zonesEmpathy, patience, and strong written communication skillsBring enterprise account management, renewal support, and customer success planning to Minga’s school-focused platform customers.
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