Customer Service Representative - Buffalo, New York

Junior Customer Service Representative – Guhuza USA Inc.

Location: Orchard Park, NY / Remote
Company: Guhuza USA Inc.
Position Type: Full-Time
Industry: HR Technology / Recruiting Technology / SaaS

About Guhuza

Guhuza is a next-generation Live Interview Marketplace that helps employers connect with qualified candidates and conduct live interviews quickly.

Employers post a job, Guhuza identifies and reaches out to potential candidates, and employers can begin interviewing candidates without the traditional delays associated with traditional recruiting.

Guhuza USA Inc. is expanding throughout the United States and is looking for a motivated, personable Junior Customer Service Representative to support employers and candidates using the Guhuza platform.

The Opportunity

This is an excellent opportunity for someone who enjoys helping people, solving problems, communicating with customers, and working with technology.

You will be one of the key points of contact for Guhuza customers and users. You will help employers and candidates navigate the platform, answer questions, troubleshoot issues, and make sure users have a positive experience.

The role will involve working with customers and candidates throughout the United States.

You will communicate with users by phone, email, chat, and other channels and will work closely with the Guhuza team to identify and resolve issues.

Remote / Orchard Park Office

This position can be performed remotely, but Guhuza USA Inc. is establishing an office in Orchard Park, New York, in the Buffalo area.

As the Orchard Park office develops, there may be an opportunity — and potentially an expectation — for the successful candidate to work from the office on a regular basis.

The ideal candidate is comfortable working independently and staying productive without constant supervision. You may initially be one of the primary Guhuza employees working from the Orchard Park office, so self-motivation, initiative, accountability, and reliability are extremely important.

Key Responsibilities

• Respond promptly and professionally to customer and candidate questions

• Provide support by phone, email, chat, and other communication channels

• Help employers and candidates understand how to use the Guhuza platform

• Troubleshoot basic technical and platform-related issues

• Help users navigate interviews, candidate interactions, job postings, and other platform features

• Follow up with customers to ensure issues have been resolved

• Escalate more complex technical or customer issues when necessary

• Document customer questions, issues, and resolutions

• Identify recurring customer problems and communicate them to the Guhuza team

• Help improve the overall customer experience

• Assist with onboarding new customers and users

• Learn new Guhuza features and communicate changes to users

• Work with the sales team to ensure a smooth transition from prospect to customer

• Provide feedback and suggestions for improving the Guhuza platform and customer experience

What We're Looking For

We are looking for someone who is friendly, patient, dependable, organized, self-motivated, and genuinely enjoys helping people.

The ideal candidate will have:

• Excellent verbal and written communication skills

• A friendly and professional telephone manner

• Strong customer service skills

• Patience and the ability to remain calm when dealing with frustrated users

• Strong problem-solving and troubleshooting skills

• Good organizational and follow-up skills

• A high degree of self-motivation and personal accountability

• The ability to work independently without constant supervision

• Comfort learning and working with technology

• Strong attention to detail

• The ability to manage multiple customer requests and priorities

• A positive attitude and willingness to learn

Previous customer service experience is an asset but is not required. We are open to candidates who are early in their careers and demonstrate strong communication skills, a positive attitude, reliability, and a genuine desire to help customers.

Experience in technology, SaaS, recruiting, staffing, HR, call centres, or customer support is an asset.

Why Join Guhuza?

• Join a growing HR technology company

• Work with an innovative platform that is changing how employers and candidates connect

• Gain hands-on experience in SaaS and technology

• Help build Guhuza's U.S. customer support operation from the ground up

• Opportunity to grow with the company

• Work directly with the leadership team

• Opportunity to take on increasing responsibility as Guhuza expands throughout the United States

The Right Person

This role is ideal for someone who takes ownership.

We are looking for someone who doesn't simply answer a customer's question and move on. The right person will want to understand the problem, find the answer, follow up, and make sure the customer is taken care of.

You should be comfortable working independently, learning new technology, taking initiative, and figuring things out when there isn't someone sitting beside you with all the answers.

If you are personable, dependable, curious, organized, and enjoy helping people, this could be a great opportunity to grow with Guhuza.