Process Improvement Specialist Claims

Apply process design and Lean expertise as a Process Improvement Specialist with CGIC Claims in a hybrid, two-days-in-office model. Work in English across departments.This regular full-time specialist partners with internal clients to improve workflows and support business transformation. You will model, measure, analyze, and document current and future states. The work includes facilitating workshops, assessing impacts, and supporting continuous improvement initiatives aligned with organizational goals.Key Responsibilities:
Facilitate workshops with internal clients across claims-related functionsCreate current-state and future-state process mapsConduct job shadowing, time studies, and workload modelingDocument requirements, impacts, workflows, and project deliverablesMeasure revised processes and investigate identified workflow problemsRequirements:
Minimum five years of related work experienceExperience designing and developing workflows and processesKnowledge of business functions, systems, and improvement methodologiesKnowledge of change management and project management practicesCollege diploma or equivalent education and experienceBring critical thinking, communication, and process improvement expertise to CGIC Claims while supporting measurable workflow transformation.
#J-18808-Ljbffr