Client Relations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery.With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position SummaryThe Client Relations Manager is responsible for managing and strengthening relationships with key regional and national accounts within Canada Cartage’s transportation and dedicated fleet operations.
This role focuses primarily:
Day-to-day client relationship management
Service performance oversight
Client retention and satisfaction
Identifying organic growth opportunities within existing accounts
This is a highly collaborative, client-facing role that works closely with Operations, Sales, and internal stakeholders to ensure service excellence and long-term partnership success.
Location:
Hybrid (GTA-based preferred)
Travel required (primarily within GTA and nationally as needed)
What you will doClient Relationship Management
Serve as primary point of contact for assigned client accounts
Build strong working relationships with client stakeholders
Lead regular client meetings and performance reviews
Ensure alignment between customer expectations and operational execution
Monitor service KPIs and performance metrics
Proactively identify service gaps and coordinate corrective actions
Manage client concerns and support escalation resolution
Support contract renewals and retention strategies
Account Growth Support
Identify additional service opportunities within existing accounts
Partner with Sales and Director-level leadership on expansion initiatives
Support pricing discussions and proposal development as required
Cross-Functional Collaboration
Work closely with Operations teams to drive service improvements
Ensure internal teams are aligned with client requirements
Support process improvements to enhance client experience
Reporting & Performance Tracking
Track client performance metrics
Prepare reports and presentations for internal and external stakeholders
Contribute to retention and revenue reporting
What You’ll Bring
7+ years of experience in transportation, logistics, dedicated fleet, or supply chain
Background in account management, operations, or client services
Experience managing mid-to-large customer accounts
Strong understanding of operational service delivery
Ability to communicate confidently with both clients and operations teams
Proven track record of maintaining and growing client relationships
Bachelor’s degree preferred;
relevant industry experience highly valued
Along with the following Skills & Competencies:
Relationship Management
Operational Awareness
Problem Solving
Why people love working for Canada Cartage
Cohesive team and a positive, hard-working atmosphere.
Meaningful opportunities for career growth.
Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
Awarded as a Top Fleet Employer since 2015 by Trucking HR Canada
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers
Come work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position;
however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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