Patient Care Coordinator

Patient Care Coordinator – Red Deer, Alberta

 

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Red Deer team.
This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

What You’ll Do
As a Patient Care Coordinator, you'll be an important part of our patients' care journey while helping ensure our clinic operates efficiently each day.
Responsibilities include:

• Welcome patients, assist with purchases, book appointments, and answer general therapy inquiries
• Answer phones and faxes, distribute correspondence, and support general office operations
• Manage incoming referrals and maintain accurate patient documentation within our Electronic Medical Record (EMR) system
• Make re-supply calls to existing patients and support ongoing patient relationships
• Process payments, assist with purchases, and support inventory management
• Submit and manage Alberta Aids to Daily Living (AADL) funding applications for multiple offices
• Bill private insurance companies and government agencies while maintaining accurate payment records
• Follow up on outstanding balances and support accounts receivable
• Assist with initial home oxygen set-ups, including equipment preparation and patient education
• Assist with CPAP set-ups, patient education, and troubleshooting therapy equipment and supplies
• Build and maintain relationships with referral sources
• Support social media initiatives, patient experience programs, and clinic marketing materials
• Participate in the on-call rotation as required

What We’re Looking For
We're looking for someone who enjoys helping people, takes pride in providing excellent customer service, and thrives in a busy environment.

Qualifications:

• High school diploma required; college degree in administration or equivalent is an asset
• Previous experience in customer service, administration, reception, healthcare, or another patient-facing role is considered an asset
• AADL billing experience and familiarity with their online system is preferred
• Healthcare licensing (RN/RPN) is a plus — but not required; we welcome all applicants
• Sales support or merchandising experience is considered an asset
• Professional, friendly manner with strong customer service values
• Excellent organizational skills and sharp attention to detail
• Strong written and verbal communication skills
• Comfortable using Microsoft Office and learning new software systems
• Strong problem-solving skills with the ability to prioritize multiple responsibilities
• Comfortable lifting and moving equipment up to 50 lbs

Why Join Avant Respiratory?

• Full training provided
• Competitive compensation
• Comprehensive benefits package
• RRSP matching program
• Opportunities for career growth and development
• Meaningful work that helps improve patients' quality of life
• Supportive and collaborative team environment
• Monday-Friday schedule
• Excellent work/life balance

Job Details:

• Schedule: Monday to Friday, 40 hours per week, plus participation in an on-call rotation
• Job Type: Full-time, Permanent
• Pay: Starting at $23.00 per hour, based on experience

Benefits

• Extended Health Care
• Dental Care
• Vision Care
• Life Insurance
• Disability Insurance
• RRSP Matching
• Paid Vacation
• Paid Sick Time

If you're looking for a rewarding career where you can make a difference in patients' lives while continuing to grow professionally, we'd love to hear from you.