Digital Program Coordinator

Pattison Media is looking for a Digital Program Coordinator to join Nimble Digital, our digital division, in a client-facing role. You bring a passion for digital marketing, real knowledge of how digital campaigns and websites perform, and the ability to work across multiple teams to deliver integrated media solutions for clients throughout Western Canada.
This full-time permanent role is open to candidates anwhere in Western Canada, with prefence for our Edmonton and Vancouver offices (hybrid);
other locations are remote.
You'll coordinate the execution of client programs from onboarding through launch and ongoing support. Each client has a sales rep who owns the relationship;
you make sure the program gets delivered, working alongside them and directly with the client. Most of your work will be on marketing & SEO programs. You'll also work on website projects, and you may support branding or design projects.
This is a fast-paced role with plenty of variety, across a wide range of local and regional businesses. You'll step into an open seat and manage clients from early on, with the team behind you.
What you'll doONBOARDING AND KICKOFF
Onboard assigned clients and make sure we have everything needed to execute their program, whether it's marketing, website, branding or SEO
Brief internal execution teams so they have the information and tools to deliver effectively
Set up projects with clear timelines and deliverables that keep everyone on track
Translate client goals and objectives into actionable tasks for the team
EXECUTION
Lead internal team meetings and client calls
Work alongside our sales teams to execute programs, keeping sales and the client informed
Work with execution teams and bring marketing know-how, to how programs are set up and run
Keep clients up to date on timelines and what stage their project is at
Manage client approvals across their programs and projects, and deliver feedback thoughtfully, thoroughly and in a timely manner
Capture ideas and notes in meetings and turn them into actionable tasks
Stay mindful of project timelines, scope and budget
ONGOING SUPPORT
Support live marketing programs and handle whatever comes up along the way, from creative refreshes to one-off client questions and requests
Act as liaison between clients and our ad ops and website teams: relay feedback, gather recommendations and see changes through
Walk clients through their reporting and answer questions about their program, marketing best practices and technical details
Keep a big-picture view of what each client needs next
Work with the wider Pattison Digital team to develop best practices across markets
What you bring
2+ years in a client-facing role in a marketing environment, such as account management or program management
You thrive in a fast-paced environment with a variety of clients and can prioritize across many at once
You're comfortable with AI tools and have a real willingness to explore and experiment with them to work more efficiently
Strong understanding of SEO, SEM, paid social and programmatic tactics, enough to answer client questions confidently (you won't be setting campaigns up yourself)
Understanding of website best practices and how an optimized website drives conversions (no hands-on platform work required)
Ability to learn client businesses and recognize industry patterns and trends
Experience monitoring and interpreting client performance dashboards
Experience with Google Analytics
Familiarity with Meta business portfolios, Google Ads and Google Business Profile
Proficiency with Google Workspace (Gmail, Google Meet, Google Drive)
Basic understanding of SEO and HTML
Strong organization and clear, confident communication with clients and internal teams
Up to date on trends in social, search and display advertising
NICE TO HAVE
Experience assessing active programs and making recommendations based on performance
Experience with website platforms such as WordPress, Squarespace or Webflow
Agency experience
Experience with project management tools like Teamwork
What success looks likeFirst 30 Days
You're running client programs independently, with hands-on support from the team
First 90 Days
You're up to speed on our programs and processes and handling a full client load, with support from the team
First Year
Your clients onboard smoothly, their programs launch on time and on scope, handoffs with sales and ad ops run without friction and clients are happy and sticking with us.
Pattison Media and Nimble Digital is committed to our social responsibility of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, disability, medical condition, gender identity, sexual orientation, or age, religion, expression, marital status or other non-job-related criteria. We encourage members of all designated groups to identify themselves using our self identification form, as doing so will help us correct under-representation of those designated groups in our company.
#J-18808-Ljbffr