Coordinator, Marketing Operations

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Join Faristone Bank as a Marketing Operations Coordinator and be part of our talented and growing team!

About the role:

The Marketing Operations Coordinator supports the efficient day-to-day operations of the Marketing team and London site. The role provides administrative, financial, vendor and project coordination support while helping to maintain strong processes, accurate records and visibility into key Marketing initiatives. They will play an important role in keeping projects, budgets, vendors and team activities organized, including supporting project management through Monday.com and identifying opportunities to streamline processes and improve ways of working.

Key Responsibilities:

Financial & Administrative Support

• Manage and process Marketing invoices, purchase orders and related documentation.
• Track invoices and expenses against budgets and flag discrepancies or outstanding items.
• Maintain accurate financial trackers and support regular budget reconciliation and reporting.
• Perform data entry and maintain accurate, current records across Marketing systems, databases, trackers and shared folders.
• Coordinate recurring administrative activities and identify opportunities to reduce manual or duplicative work.

Vendor & Procurement Coordination

• Maintain Marketing vendor records, contracts and renewal information.
• Coordinate new vendor setup and required documentation.
• Track key vendor and contract milestones, including upcoming renewals.
• Support Marketing sourcing, purchasing and procurement activities as required.
• Coordinate swag, promotional materials and prize fulfillment for branch network promotions, campaigns and events.

Project & Marketing Operations

• Coordinate cross-functional Marketing initiatives, tracking milestones, dependencies, deliverables and follow-ups.
• Maintain and administer Marketing projects and workflows in Monday.com, helping ensure information is current and teams have visibility into priorities and deadlines.
• Support consistent project intake, tracking and ways of working across Marketing.
• Maintain Marketing team, content and initiative calendars and monitor key milestones.
• Follow up on outstanding activities and help keep projects moving according to agreed timelines.
• Identify opportunities to improve processes and create efficiencies across recurring Marketing activities.
• Monitor Marketing inbox and delegate accordingly.
• Branch directory updates – every two weeks.
• Managing branch inventory with merchandising vendor.

Team & Employee Support

• Coordinate onboarding logistics for new Marketing employees, including NBO packages, team resources and required administrative setup.
• Maintain Marketing distribution lists, shared resources and team information.
• Serve as an administrative owner/coordinator for Marketing SharePoint resources, helping ensure information remains organized and current.
• Support team meetings, planning sessions and other Marketing activities as required.

London Site Coordination

• Serve as a key point of coordination for Marketing activities at the London site.
• Coordinate corporate and Marketing events, including logistics, vendors, materials and on-site execution.
• Coordinate site meetings, visitors, supplies and other site needs as required.

What we're looking for:

• Post-secondary education in Business Administration, Marketing, Communications, Project Management or a related field, or an equivalent combination of education and experience.
• 2 - 4 years
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines.
• Advanced Microsoft Excel skills, including working confidently with large trackers, formulas, reporting and data reconciliation.
• Strong experience with Microsoft 365, including Excel, Outlook, Teams, PowerPoint and SharePoint.
• Experience with Monday.com or another project/work management platform strongly preferred.
• Strong attention to detail and accuracy, particularly when handling invoices, budgets and vendor information.
• Comfortable following up with stakeholders and driving activities through to completion.
• Strong written and verbal communication skills.
• Ability to work independently, anticipate needs and identify opportunities to improve processes.
• Experience coordinating vendors, events, projects or financial administration considered an asset.

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $55,000 - $65,000, plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for first stages of the interview process.

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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