Bilingual Customer Service Representative

Serve BD customers in French and English as a Bilingual Customer Service Representative, managing high-volume orders through a hybrid Mississauga schedule.This customer service position supports internal and external customers throughout the order life cycle. You will use telephone, fax, email, EDI, and ERP systems while answering questions about products, pricing, invoices, returns, and delivery. The role requires collaboration across sales, distribution, supply chain planning, inventory control, and accounts receivable.Key Responsibilities:
Process high-volume orders through telephone, fax, email, and EDIRespond to product availability, pricing, delivery, and invoice inquiriesInitiate product and service complaints within Health Canada timelinesResolve customer concerns and provide proactive issue updatesProvide regional coverage and support customer-focused BD initiativesRequirements:
Fluent French and English reading, speaking, and writingUniversity degree or college diplomaMinimum two years of customer service experience is an assetStrong Microsoft Office proficiency, including Outlook, Excel, and WordProblem-solving, analytical, documentation, and prioritization skillsBring bilingual communication, order management, and cross-functional problem-solving skills to BD’s customer service team in Mississauga.
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