Client Relations Specialist

Job Responsibility:

About Us:

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

Our Culture:

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm's success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview:

Our Toronto office is currently recruiting for a Client Relations Specialist, reporting to the Client Relationship Partner. This role assists in the implementation and organization of the firm's client feedback program and other strategies aimed at client retention and overall business revenue growth.

The successful candidate will be responsible for:

• Working closely with the Client Relationship Partner to identify opportunities to grow client relationships and cross-marketing services
• Supporting the strategic objectives of the firm's client feedback program and client management initiatives
• Attending client interviews with the Client Relationship Partner and managing action tasks and follow up
• Using technologies such as 3E, InterAction, and CapitalIQ to create client intelligence reports and supporting documents
• Collecting, synthesizing and presenting data collected from client feedback
• Developing and managing quantitative client feedback surveying
• Developing an understanding of key industries and practices of the firm
• Collaborating with the Business Development, Marketing, Accounting, and IT teams on firmwide strategic projects and initiatives related to client management and service delivery

The successful candidate must have the following education, experience and/or demonstrated skills:

• Three (3) + years of progressive client relations, business development, or marketing experience, preferably in a law firm, management firm or consulting firm
• Preferably have experience supporting or managing a client relationship program
• Undergraduate degree, preferably with additional relevant education or equivalent work experience
• Proactive self-starter and strategic thinker who can take ownership of their responsibilities
• Strong organizational skills. Has the ability to prioritize numerous tasks and complete them under pressure while maintaining attention to detail
• Ability to push projects forward and be proactive
• Strong note taking skills and the ability to stay focused for in person client interviewing
• Ability to collect, synthesize and summarize qualitative data

Employment Type : Permanent, Full-Time

What we offer:

• Competitive compensation + Extended Health & Dental Care.
• RRSP Matching Program for your financial future.
• Education/tuition allowance to support your growth.
• Fitness Reimbursement to keep you active.
• A culture that champions Diversity and Inclusion.
• A holistic Wellness Program for your physical and mental health.
• Well-stocked kitchen with healthy snacks, coffee, and more.
• A business casual dress code (client/day specific).
• Employee referral bonus.
• A hybrid work environment

Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.

We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.

Job Types: Full-time, Permanent

Salary: From $75,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site gym
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Do you have experience working within a law, management, or consulting firm?
• How many years of client relations, business development or marketing experience do you have?

Education:

• Bachelor's Degree (preferred)

Work Location: Hybrid remote in Toronto, ON M5H 0B4